I reformatted my media pc and had it rebuild the plex database from scratch.
But now I see that there are some movies that have the posters and metadata and some that are just showing a screenshot from the media.
I tried the “Refresh Metadata” option and it runs for a moment or two and nothing changes.
Is there something I’m missing or have forgotten to do?
are those movies only missing the posters or are they lacking metadata in general?
could it be they’re not matched? In that case, updating metadata won’t do you any good as Plex has no reference where to search for it.
reasons for that could be poor naming of your files/folders.
would you mind sharing some example screenshots of the videos showing without poster and how they show up in your file system?
Perhaps Plex could not determine which movie it is?
How is the file named?
https://support.plex.tv/articles/201543057-why-is-some-of-my-content-not-found/
If you have mp4 files among your movies, I recommend you do this before trying further:
Go to Settings - Server - Agents - Shows - TheTVDB
In there, grab the line ‘Local Media Assets’ with your mouse and drag it downwards, so it ends up being at the bottom of the stack of active agents.
Repeat the same under
Settings - Server - Agents - Shows - TheMovieDatabase
+
Settings - Server - Agents - Movies - Plex Movie
+
Settings - Server - Agents - Movies - TheMovieDatabase
But the most important thing is file naming.
https://support.plex.tv/articles/categories/media-preparation/
Everything is named perfectly, it was all added with metadata previously.
Just now, after the re-core of the machine, the metadata is not downloading / being added
not saying you didn’t have the posters/metadata before… just asking if you might have it manually matched because it didn’t match automatically?
hmm… file name looks ok and is in line with The Movie Database (I suppose you’re using The Movie Database as agent?). It also appears that Plex properly scanned the title and year (that’s why it shows right in the poster wall – except for the missing poster). However you can see it didn’t match the movie as the rest of the metadata is empty (resulting e.g. in the “originally available” at 1900).
both files in 1 folder also called Howl's Moving Castle (2004)?
can you re-scan the library to see if Plex picks it up then (not updating the metadata).
if that doesn’t work right away… alternatively match them manually via the movie’s context menu (... > Match / Fix-Match).
Hi, jumping in here as I have the exact same symptoms. Have a new server where I reinstalled plex from scratch. Some TV show’s have the posters others don’t.
I have metadata like summary and stuff just not the posters. I am about to uninstall and reinstall again.
Here is an example :
just tried deleting the library and recreting it. Will see if this solves the issue…
@limp15000 said:
just tried deleting the library and recreting it. Will see if this solves the issue…
I tried that… didn’t help…
@FirstGeekDanny said:
Ok, so here’s something odd…I went to fix match and this pops up…
Click search options and confirm the title / year
If i go to search options, change the Agent to plex movie and let it find the movie… then it downloads the metadata and works… mostly… still a few that don’t come up…
@FirstGeekDanny said:
If i go to search options, change the Agent to plex movie and let it find the movie… then it downloads the metadata and works… mostly… still a few that don’t come up…
I would do as Tom said, Fix Match available from the Title ellipsis (…) and refresh metadata but remove that date from" originally available" first. If that fails you have no choice but the Plex Dance on titles failing to creating art. Once that is complete from the left hand side of the web client next to Libraries there is another ellipsis, use Optimize Database.
Just finished with the plex dance and optimising the database,
No change
The movies are there, but still inaccurate metadata and no posters
@FirstGeekDanny said:
Just finished with the plex dance and optimising the database,No change
The movies are there, but still inaccurate metadata and no posters
Can you please send a screenshots of your agent setup please
@FirstGeekDanny said:
@limp15000 said:
just tried deleting the library and recreting it. Will see if this solves the issue…I tried that… didn’t help…
Confirmed that didn’t help…
Trying the plex dance. I think that should do the trick…
Plex dance didn’t help either it seems 
@limp15000 said:
@FirstGeekDanny said:
@limp15000 said:
just tried deleting the library and recreting it. Will see if this solves the issue..I tried that… didn’t help…
Confirmed that didn’t help…
Trying the plex dance. I think that should do the trick…
Ok then, I will show what my TV agents results.
