Movie Scan takes forever, won't get any metadata or poster

General Discussions
21

To confirm what I think I’m reading in your log. The test-case movie is “Tower (2016)” ?

22

No, the test movie was Joe (2013), but that was on the 4/18 log. Now the test was Rick and Morty S03E01.

23

I see it. I think this is a bug. I was looking at your older log file. In the smaller (and newer)…

2017-04-18 17:38:52,728 (70000b040000) :  INFO (__init__:453) - ---- HASH RESULTS MAP ----
2017-04-18 17:38:52,728 (70000b040000) :  INFO (__init__:454) - {'tt2382396': [0, u'Joe', u'2013', 1188, 85872, 317]}
2017-04-18 17:38:52,765 (70000b040000) :  DEBUG (preferences:258) - Loaded preferences from DefaultPrefs.json
2017-04-18 17:38:52,783 (70000b040000) :  DEBUG (preferences:178) - Loaded the user preferences for com.plexapp.agents.imdb
2017-04-18 17:38:52,845 (70000b040000) :  DEBUG (networking:166) - Requesting 'http://127.0.0.1:32400/services/tmdb?uri=%2Fmovie%2Ftt2382396%3Fappend_to_response%3Dreleases%2Ccredits%26language%3D'
2017-04-18 17:39:07,907 (70000b040000) :  ERROR (networking:219) - Error opening URL 'http://127.0.0.1:32400/services/tmdb?uri=%2Fmovie%2Ftt2382396%3Fappend_to_response%3Dreleases%2Ccredits%26language%3D'
2017-04-18 17:39:07,907 (70000b040000) :  INFO (__init__:1454) - Error fetching JSON from The Movie Database: http://127.0.0.1:32400/services/tmdb?uri=%2Fmovie%2Ftt2382396%3Fappend_to_response%3Dreleases%2Ccredits%26language%3D

If you look at this, It’s failing with TMDB (TheMovieDB). Feel like playing with your Agents? Disable TMDB and stay with Plex Movie and IMDB. If my thinking is correct, your results will change when you do a “Refresh all” in that single-movie library section.

24

make it look like this:

25

Did it and hit refresh all. Took about 90 minutes to scan 282 movies, and it didn’t work. Log below.

26

Thanks. I think you’ve got a bug from what I can see here in round 2.

Did you keep the previous version of PMS handy on your HD? If so, back down to it.

I’m going to get some better eyes on this (someone who understands this at the agent/JSON level and see why the error.

27

Can you make one other test for me?

Turn off IPv6 and restart PMS. Now see if you can get Metadata (Refresh all).

I colleague reminded me of this from the last time it was seen.

28

I did turn off IPv6, restarted PMS, tried refresh all at the test library, but didn’t work. Now refreshing the whole movie library, but doesn’t seem to be working.

29

Hi, there

Any news regarding this possible bug?

Thanks

30

Still no news?

31

I’m sorry. It has been an insane week (as you can tell by me working all day again today :confused: )

I cannot yet find the soruce of

Apr 21, 2017 23:57:06.232 [0x700010686000] ERROR - Error issuing curl_easy_perform(handle): 28

other than the

Apr 21, 2017 23:58:53.710 [0x700010686000] WARN - SLOW QUERY: It took 500.000000 ms to retrieve 75 items.

This is the database being slow. If it’s fragmented (which this reports), Metadata to/from the agents isn’t going to work… They will ‘timeout’ which yields the curl_easy_perform(handle) 28 (these are interwoven in your logs.

To be ceratin we’re back in sync and my memory refreshed,

You did get the opportunity to Optimize the database and no longer see SLOW QUERY in your log files?