PMS Agent / Metadata / Scanner Help? Nothing downloads.

General Discussions
1

OS: Windows Server 2016 Essentials
PMS Version: 1.3.3.3148 ( 2.12.5 )
Issue: Plex Media Server will not download / display any metadata or artwork. The only metadata matched is the name and a random screenshot of the movie or show.
ISP: AT&T U-Verse
Router: Pace 5268AC

What I Have Tried:
-Clean install of Plex Media Server (cleaned Registry and deleted PMS AppData folder), twice.
-Deleted all existing libraries.
-Tested functionality on a Windows 2016 virtual server (Windows 10 host), which worked 100%.
-Added Plex.TV, TheTVDv, TheMovieDB to IE trusted sites.

The log files attached are after a clean and fresh install of PMS. One library added for TV Shows. Log files are attached. The parts that stand out to me are below:

2017-01-24 18:28:20,993 (2320) : ERROR (networking:219) - Error opening URL ‘https://tvdb2.plex.tv/search/series?name=Arrow+S01+Season+1+Complete’
2017-01-24 18:28:20,993 (2320) : INFO (logkit:16) - HTTPError 404:

I’ve been troubleshooting this a for a couple of weeks now and it’s driving me crazy. I’ve been running Plex for a few years and I’ve never had an issue like this.

2

You are not following the naming guide. So most likely your shows are not getting matched. If PMS can’t match your shows, it’s not going to download the metadata. You’re filenames are ok, but your folder names are not right.

H:\Videos\TV\Seinfeld.Complete.Series-720p.WEBrip.AAC.EN-SUB.x264-[MULVAcoded]\Season 4\Seinfeld.S04E13.The.Pick.720p.WEBrip.AAC.EN-SUB.x264-[MULVAcoded].mkv

Should be

H:\Videos\TV\Seinfeld\Season 4\Seinfeld.S04E13.The.Pick.720p.WEBrip.AAC.EN-SUB.x264-[MULVAcoded].mkv

The way you have it, PMS will try to match the show to Seinfeld.Complete.Series-720p.WEBrip.AAC.EN-SUB.x264-[MULVAcoded], which may or may not produce the result you expect.

3

@MovieFan.Plex said:
You are not following the naming guide. So most likely your shows are not getting matched. If PMS can’t match your shows, it’s not going to download the metadata. You’re filenames are ok, but your folder names are not right.

I wish it were as simple as that, but I went ahead and cleaned up for folder structure and it did not correct the issue. I have used Plex for 3 years with the existing folder structure with no issues. All of the TV show’s I currently have previously were matched and displayed all information (I started troubleshooting this because my new movies weren’t pulling any meta data / artwork).I can’t even manually match. Fact is, both my Movies & TV Show libraries aren’t doing anything but showing the title, some times I’ll get the poster art for the entire series — but never for the season, never the episodes names, never the description, nothing. This all started with the most recent update and I see others experiencing similar issues with this update. I’ve blown away all of my libraries to “start fresh” and it still doesn’t work. Updated logs attached…

4

Here are the logs from the Sever 2016 Essentials VM (running on Windows 10 host). This virtual Plex Media Server works just fine.

5

Your logs look fine. I see it downloading posters, artwork, chapter info, trailers and extras. At the time you grabbed the log, PMS was still working on gathering the info. The movie 300 should be done. Can you check that there is no data for this movie? Your logs say otherwise.

6

Hi,

I don’t have a solution I’m afraid, but I at least wanted to let you know that you’re not alone with this. I experience the exact same issue and the logs show very little. I’ve seen other complain of the same thing when using the 1.3.* releases and some users have resolved by rolling back to 1.2.7 or earlier…that hasn’t worked for me.

The first response I always see is “It’s your naming convention…blah blah blah” when it clearly isn’t.

I moved my entire library over to a new dedicated server and then experienced this issue, whereas the exact same files (with naming conventions) worked flawlessly previously.

Any new title I add struggles to add the meta data and poster. Sometimes it resolves itself in a few days, however other times I have to manually fix them (although not guaranteed to work) by:

  • Going into the movie in Plex
  • Click Unmatch
  • Edit the year from 2017 to the movies actual year (when you unmatch, Plex seems to default to today’s date)
  • Click Match
  • Select movie from list
  • Wait

Hopefully this will be addressed in an update.

7

@anon18523487 said:
Your logs look fine. I see it downloading posters, artwork, chapter info, trailers and extras. At the time you grabbed the log, PMS was still working on gathering the info. The movie 300 should be done. Can you check that there is no data for this movie? Your logs say otherwise.

I removed and re-added the Movies section again last night. Here are the log files from this afternoon and 2 screen shots of what I end up with. Plex clearly matches the movie, but only pulls the title and screenshot.

I also attached log files from the test Virtual Machine which pulls everything in just fine (The log for this begins with “VM”).


8

There are some odd things going on the log making it hard to read. Can you try again with a new library and just 1 movie?

9

@MovieFan.Plex said:
There are some odd things going on the log making it hard to read. Can you try again with a new library and just 1 movie?

New logs attached. New libray with one Movie added, Central Intelligence.

10

I’m suddenly having a very similar issue. Literally out of the blue with no changes to the plex server, anything I add is no longer pulling metadata. My problem is primarily with TV shows. I’ve been running plex for years. I’ve always used the exact same file naming structure I’m using now (TV\ShowName\ShowName.s0Ne0N.mkv). But a week or maybe two ago, metadata simply stopped populating. Oddly, on many of the shows, I do see the Director and/or Writers, but descriptions, titles of episodes are just not there. I can see Plex scanning these when I add them, I can see it "loading metadata for showX’. Once it completes it’s little scan/load metadata operation, the Episode title shows up as ‘Episode X’, the description is blank, but (in many cases, NOT all) the director and writer metadata is present. So frustrating and makes PLex feel so much less useful. At this point I’ve tried everything I can think of and nothing has worked and it’s getting depressing to try to use Plex as it tells me less about what I’m browsing through than my cable box :frowning: Can anyone help with these problems? If my problem is different, I apologize, just seems to me like these problems are the same or at least very closely related.

11

I don’t understand what’s going on here at all. Check this out. These 2 servers should have identical logs (Plex Media Scanner.log), but they don’t…

My physical Plex Server (not working):

Jan 26, 2017 21:15:55.331 [6476] INFO - Plex Media Scanner v1.3.3.3148-b38628e - Microsoft PC x64 - build: windows-i386 - GMT -06:00 Jan 26, 2017 21:15:55.331 [6476] INFO - Windows version: 6.2 (Build 9200), language en-US Jan 26, 2017 21:15:55.335 [6476] INFO - 4 3392 MHz processor(s): Architecture=0, Level=6, Revision=15363 Processor Identifier=Intel64 Family 6 Model 60 Stepping 3, GenuineIntel Jan 26, 2017 21:15:55.335 [6476] DEBUG - "C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Scanner.exe" --scan --refresh --section 8 Jan 26, 2017 21:15:55.339 [2144] DEBUG - Opening 20 database sessions to library (com.plexapp.plugins.library), SQLite 3.13.0, threadsafe=1 Jan 26, 2017 21:15:55.600 [2144] DEBUG - Scanning Movies-Test using en(Plex Movie Scanner) with 1 current media items in the database... Jan 26, 2017 21:15:55.662 [5672] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/notify/cullTimeline?librarySectionID=8&sinceTime=1485485755 Jan 26, 2017 21:15:55.662 [5672] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/notify/cullTimeline?librarySectionID=8&sinceTime=1485485755 Jan 26, 2017 21:15:55.725 [2144] DEBUG - Performing a scan with 'Plex Movie Scanner' (language: en virtual: 0). Jan 26, 2017 21:15:55.725 [2144] DEBUG - * Scanning H:\Videos\_Movies-Test Jan 26, 2017 21:15:55.725 [2144] DEBUG - * Scanning directory H:\Videos\_Movies-Test (parent: no) Jan 26, 2017 21:15:55.725 [2144] DEBUG - Adding subdirectory for scanner: H:\Videos\_Movies-Test\The Great Gatsby (2013) [1080p] Jan 26, 2017 21:15:55.740 [2144] DEBUG - Skipping over directory '', as nothing has changed; removing 0 media items from map. Jan 26, 2017 21:15:55.740 [2144] DEBUG - * Scanning directory H:\Videos\_Movies-Test\The Great Gatsby (2013) [1080p] (parent: yes) Jan 26, 2017 21:15:55.740 [2144] DEBUG - Adding file for scanner: H:\Videos\_Movies-Test\The Great Gatsby (2013) [1080p]\The.Great.Gatsby.2013.1080p.BluRay.x264.YIFY.mp4 Jan 26, 2017 21:15:55.740 [2144] DEBUG - Adding file for scanner: H:\Videos\_Movies-Test\The Great Gatsby (2013) [1080p]\The.Great.Gatsby.2013.1080p.BluRay.x264.YIFY.nfo Jan 26, 2017 21:15:55.740 [2144] DEBUG - Adding file for scanner: H:\Videos\_Movies-Test\The Great Gatsby (2013) [1080p]\The.Great.Gatsby.2013.1080p.BluRay.x264.YIFY.srt Jan 26, 2017 21:15:55.740 [2144] DEBUG - Adding file for scanner: H:\Videos\_Movies-Test\The Great Gatsby (2013) [1080p]\The.Great.Gatsby.2013.1080p.BluRay.x264.YIFY.tbn Jan 26, 2017 21:15:55.740 [2144] DEBUG - Adding file for scanner: H:\Videos\_Movies-Test\The Great Gatsby (2013) [1080p]\Thumbs.db Jan 26, 2017 21:15:55.740 [2144] DEBUG - Adding file for scanner: H:\Videos\_Movies-Test\The Great Gatsby (2013) [1080p]\WWW.YIFY-TORRENTS.COM.jpg Jan 26, 2017 21:15:55.740 [2144] DEBUG - Skipping over directory 'The Great Gatsby (2013) [1080p]', as nothing has changed; removing 1 media items from map. Jan 26, 2017 21:15:55.740 [5672] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20The%20Great%20Gatsby%20(2013)%20[1080p] Jan 26, 2017 21:15:55.740 [5672] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20The%20Great%20Gatsby%20(2013)%20[1080p] Jan 26, 2017 21:15:55.819 [2144] DEBUG - Removing 0 media items that were left. Jan 26, 2017 21:15:55.819 [2144] DEBUG - Removing 0 directories that were left.

My Virtual Plex Server (working, for troubleshooting):

Jan 26, 2017 19:09:59.663 [4544] INFO - Plex Media Scanner v1.3.3.3148-b38628e - Microsoft PC x64 - build: windows-i386 - GMT -08:00 Jan 26, 2017 19:09:59.663 [4544] INFO - Windows version: 6.2 (Build 9200), language en-US Jan 26, 2017 19:09:59.663 [4544] INFO - 2 3300 MHz processor(s): Architecture=0, Level=6, Revision=10759 Processor Identifier=Intel64 Family 6 Model 42 Stepping 7, GenuineIntel Jan 26, 2017 19:09:59.663 [4544] DEBUG - "C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Scanner.exe" --scan --refresh --section 4 Jan 26, 2017 19:09:59.804 [5020] DEBUG - Opening 20 database sessions to library (com.plexapp.plugins.library), SQLite 3.13.0, threadsafe=1 Jan 26, 2017 19:09:59.960 [5020] DEBUG - Scanning Movies_Test using en(Plex Movie Scanner) with 0 current media items in the database... Jan 26, 2017 19:09:59.960 [4204] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/notify/cullTimeline?librarySectionID=4&sinceTime=1485485399 Jan 26, 2017 19:09:59.960 [4204] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/notify/cullTimeline?librarySectionID=4&sinceTime=1485485399 Jan 26, 2017 19:10:00.179 [5020] DEBUG - Performing a scan with 'Plex Movie Scanner' (language: en virtual: 0). Jan 26, 2017 19:10:00.179 [5020] DEBUG - * Scanning C:\Users\Administrator\Desktop\Movies\_Movies-Test Jan 26, 2017 19:10:00.179 [5020] DEBUG - * Scanning directory C:\Users\Administrator\Desktop\Movies\_Movies-Test (parent: no) Jan 26, 2017 19:10:00.210 [5020] DEBUG - Adding subdirectory for scanner: C:\Users\Administrator\Desktop\Movies\_Movies-Test\The Great Gatsby (2013) [1080p] Jan 26, 2017 19:10:00.210 [5020] DEBUG - * Scanning directory C:\Users\Administrator\Desktop\Movies\_Movies-Test\The Great Gatsby (2013) [1080p] (parent: yes) Jan 26, 2017 19:10:00.210 [5020] DEBUG - Adding file for scanner: C:\Users\Administrator\Desktop\Movies\_Movies-Test\The Great Gatsby (2013) [1080p]\The.Great.Gatsby.2013.1080p.BluRay.x264.YIFY.mp4 Jan 26, 2017 19:10:00.210 [5020] DEBUG - Adding file for scanner: C:\Users\Administrator\Desktop\Movies\_Movies-Test\The Great Gatsby (2013) [1080p]\The.Great.Gatsby.2013.1080p.BluRay.x264.YIFY.nfo Jan 26, 2017 19:10:00.210 [5020] DEBUG - Adding file for scanner: C:\Users\Administrator\Desktop\Movies\_Movies-Test\The Great Gatsby (2013) [1080p]\The.Great.Gatsby.2013.1080p.BluRay.x264.YIFY.srt Jan 26, 2017 19:10:00.210 [5020] DEBUG - Adding file for scanner: C:\Users\Administrator\Desktop\Movies\_Movies-Test\The Great Gatsby (2013) [1080p]\The.Great.Gatsby.2013.1080p.BluRay.x264.YIFY.tbn Jan 26, 2017 19:10:00.210 [5020] DEBUG - Adding file for scanner: C:\Users\Administrator\Desktop\Movies\_Movies-Test\The Great Gatsby (2013) [1080p]\Thumbs.db Jan 26, 2017 19:10:00.210 [5020] DEBUG - Adding file for scanner: C:\Users\Administrator\Desktop\Movies\_Movies-Test\The Great Gatsby (2013) [1080p]\WWW.YIFY-TORRENTS.COM.jpg Jan 26, 2017 19:10:00.226 [5020] DEBUG - * Scanning The Great Gatsby (2013) Jan 26, 2017 19:10:00.226 [5020] DEBUG - Looking for path match for [C:\Users\Administrator\Desktop\Movies\_Movies-Test\The Great Gatsby (2013) [1080p]\The.Great.Gatsby.2013.1080p.BluRay.x264.YIFY.mp4] Jan 26, 2017 19:10:00.241 [5020] DEBUG - Skipping hash check, no size match for 2191807061 bytes. Jan 26, 2017 19:10:00.241 [5020] DEBUG - No match for hash. Jan 26, 2017 19:10:00.257 [5020] DEBUG - Downloading document http://127.0.0.1:32400/library/changestamp Jan 26, 2017 19:10:00.257 [5020] DEBUG - HTTP requesting GET http://127.0.0.1:32400/library/changestamp Jan 26, 2017 19:10:00.257 [5020] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/library/changestamp Jan 26, 2017 19:10:00.273 [5020] DEBUG - Added new metadata item (The Great Gatsby) with ID 192 Jan 26, 2017 19:10:00.289 [5020] DEBUG - Added new media item with ID=278 (guid=tt1343092&name=The%20Great%20Gatsby&source=bluray&year=2013) Jan 26, 2017 19:10:00.289 [5020] DEBUG - Added new media part with ID=278 [C:\Users\Administrator\Desktop\Movies\_Movies-Test\The Great Gatsby (2013) [1080p]\The.Great.Gatsby.2013.1080p.BluRay.x264.YIFY.mp4] Jan 26, 2017 19:10:00.289 [4204] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/notify/create?librarySectionID=4&ids=192&types=1 Jan 26, 2017 19:10:00.289 [4140] DEBUG - Matching 'The Great Gatsby' (ID 192) with agent com.plexapp.agents.imdb Jan 26, 2017 19:10:00.289 [5020] DEBUG - Removing 0 media items that were left. Jan 26, 2017 19:10:00.289 [5020] DEBUG - Removing 0 directories that were left. Jan 26, 2017 19:10:00.289 [5020] DEBUG - Updating directory '' (ID 46) to time 2017-01-26 19:07:19. Jan 26, 2017 19:10:00.289 [5020] DEBUG - Updating directory 'The Great Gatsby (2013) [1080p]' (ID 47) to time 2017-01-26 19:09:22. Jan 26, 2017 19:10:00.289 [4140] DEBUG - Issuing search query: http://127.0.0.1:32400/system/agents/search?mediaType=1&id=192&identifier=com.plexapp.agents.imdb&duration=-1&filename=C%253A%255CUsers%255CAdministrator%255CDesktop%255CMovies%255C_Movies-Test%255CThe%2520Great%2520Gatsby%2520(2013)%2520[1080p]%255CThe%252EGreat%252EGatsby%252E2013%252E1080p%252EBluRay%252Ex264%252EYIFY%252Emp4&lang=en&openSubtitlesHash=ce5198f3314dae73&plexHash=c8b5c6d4bc04b6b50290abe207e0ff0ced9dae12&guid=tt1343092&name=The%20Great%20Gatsby&source=bluray&year=2013 Jan 26, 2017 19:10:00.289 [4140] DEBUG - HTTP requesting GET http://127.0.0.1:32400/system/agents/search?mediaType=1&id=192&identifier=com.plexapp.agents.imdb&duration=-1&filename=C%253A%255CUsers%255CAdministrator%255CDesktop%255CMovies%255C_Movies-Test%255CThe%2520Great%2520Gatsby%2520(2013)%2520[1080p]%255CThe%252EGreat%252EGatsby%252E2013%252E1080p%252EBluRay%252Ex264%252EYIFY%252Emp4&lang=en&openSubtitlesHash=ce5198f3314dae73&plexHash=c8b5c6d4bc04b6b50290abe207e0ff0ced9dae12&guid=tt1343092&name=The%20Great%20Gatsby&source=bluray&year=2013 Jan 26, 2017 19:10:00.304 [4204] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/notify/create?librarySectionID=4&ids=192&types=1 Jan 26, 2017 19:10:00.304 [4204] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/notify/changeItemState?librarySectionID=4&metadataItemID=192&metadataType=1&state=2&metadataState=matching Jan 26, 2017 19:10:00.304 [4204] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/notify/changeItemState?librarySectionID=4&metadataItemID=192&metadataType=1&state=2&metadataState=matching Jan 26, 2017 19:10:00.854 [4140] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/system/agents/search?mediaType=1&id=192&identifier=com.plexapp.agents.imdb&duration=-1&filename=C%253A%255CUsers%255CAdministrator%255CDesktop%255CMovies%255C_Movies-Test%255CThe%2520Great%2520Gatsby%2520(2013)%2520[1080p]%255CThe%252EGreat%252EGatsby%252E2013%252E1080p%252EBluRay%252Ex264%252EYIFY%252Emp4&lang=en&openSubtitlesHash=ce5198f3314dae73&plexHash=c8b5c6d4bc04b6b50290abe207e0ff0ced9dae12&guid=tt1343092&name=The%20Great%20Gatsby&source=bluray&year=2013 Jan 26, 2017 19:10:00.854 [4140] DEBUG - 100: The Great Gatsby () Jan 26, 2017 19:10:00.854 [4140] DEBUG - * Score: 100 (The Great Gatsby) Jan 26, 2017 19:10:00.854 [4140] DEBUG - Setting GUID for metadata item 192 (title: The Great Gatsby) to com.plexapp.agents.imdb://tt1343092?lang=en (thumb=) Jan 26, 2017 19:10:00.854 [4204] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/notify/changeItemState?librarySectionID=4&metadataItemID=192&metadataType=1&state=3 Jan 26, 2017 19:10:00.854 [4140] DEBUG - Migrating metadata settings from tt1343092 -> com.plexapp.agents.imdb://tt1343092?lang=en Jan 26, 2017 19:10:00.854 [4140] DEBUG - Downloading document http://127.0.0.1:32400/library/changestamp Jan 26, 2017 19:10:00.854 [4140] DEBUG - HTTP requesting GET http://127.0.0.1:32400/library/changestamp Jan 26, 2017 19:10:00.854 [4204] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/notify/changeItemState?librarySectionID=4&metadataItemID=192&metadataType=1&state=3 Jan 26, 2017 19:10:00.854 [4140] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/library/changestamp Jan 26, 2017 19:10:00.854 [4140] DEBUG - Updating metadata item (save) (The Great Gatsby) with ID 192 Jan 26, 2017 19:10:00.854 [4140] DEBUG - No match for item 192's GUID com.plexapp.agents.imdb://tt1343092?lang=en, we're just changing its identity. Jan 26, 2017 19:10:00.854 [4140] DEBUG - Downloading document http://127.0.0.1:32400/library/changestamp Jan 26, 2017 19:10:00.854 [4140] DEBUG - HTTP requesting GET http://127.0.0.1:32400/library/changestamp Jan 26, 2017 19:10:00.869 [4140] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/library/changestamp Jan 26, 2017 19:10:00.869 [4140] DEBUG - Updating metadata item (save) (The Great Gatsby) with ID 192 Jan 26, 2017 19:10:00.875 [4140] DEBUG - Refreshing metadata for 'The Great Gatsby' (agent: com.plexapp.agents.imdb) Jan 26, 2017 19:10:00.875 [4140] DEBUG - Refreshing GUID: 'com.plexapp.agents.imdb://tt1343092?lang=en' Jan 26, 2017 19:10:00.875 [4140] DEBUG - HTTP requesting GET http://127.0.0.1:32400/system/agents/update?mediaType=1&force=1&guid=com%2Eplexapp%2Eagents%2Eimdb%3A%2F%2Ftt1343092%3Flang%3Den&id=192 Jan 26, 2017 19:10:00.875 [4204] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/notify/changeItemState?librarySectionID=4&metadataItemID=192&metadataType=1&state=3&metadataState=queued Jan 26, 2017 19:10:00.875 [4204] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/notify/changeItemState?librarySectionID=4&metadataItemID=192&metadataType=1&state=3&metadataState=queued Jan 26, 2017 19:10:00.914 [4140] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/system/agents/update?mediaType=1&force=1&guid=com%2Eplexapp%2Eagents%2Eimdb%3A%2F%2Ftt1343092%3Flang%3Den&id=192 Jan 26, 2017 19:10:00.914 [0936] DEBUG - MediaItem::PerformBackgroundAnalysis on 278 Jan 26, 2017 19:10:00.930 [0936] DEBUG - Downloading document http://127.0.0.1:32400/library/changestamp Jan 26, 2017 19:10:00.930 [0936] DEBUG - HTTP requesting GET http://127.0.0.1:32400/library/changestamp Jan 26, 2017 19:10:00.942 [0936] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/library/changestamp Jan 26, 2017 19:10:00.942 [0936] DEBUG - Updating metadata item (save) (The Great Gatsby) with ID 192 Jan 26, 2017 19:10:00.942 [0936] DEBUG - Downloading document http://127.0.0.1:32400/library/changestamp Jan 26, 2017 19:10:00.942 [0936] DEBUG - HTTP requesting GET http://127.0.0.1:32400/library/changestamp Jan 26, 2017 19:10:00.966 [0936] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/library/changestamp Jan 26, 2017 19:10:00.966 [0936] DEBUG - Updating metadata item (save) (The Great Gatsby) with ID 192 Jan 26, 2017 19:10:01.013 [0936] DEBUG - [ID 278] Media part analysis: C:\Users\Administrator\Desktop\Movies\_Movies-Test\The Great Gatsby (2013) [1080p]\The.Great.Gatsby.2013.1080p.BluRay.x264.YIFY.mp4 Jan 26, 2017 19:10:01.013 [0936] DEBUG - [MI] Opening input file: C:\Users\Administrator\Desktop\Movies\_Movies-Test\The Great Gatsby (2013) [1080p]\The.Great.Gatsby.2013.1080p.BluRay.x264.YIFY.mp4

12

First - on your earlier log for Central Intelligence. I see you started the scan around 17:04. You then got the logs at 17:09. According to your logs, the scanner wasn’t done. It was still trying to download posters. It is going really slow for some reason and I can’t tell why. I just know it wasn’t done.

Second - for this other attempt. There is another scanner log approximately 1 minute earlier where it scanned the file. So in the log you posted above, that is correct, since it already had the movie in there from before. And just like for Central Intelligence, it was still downloading posters (slowly) when you grabbed the file.

In comparison, the VM is downloading the posters at a normal rate. I don’t know what is causing the slowness but I would check what other programs you have installed. Do you have any type of anti-virus, internet security, malware scanning going on. I’m not familiar with Windows Server, but there may be something built-in that is causing the slowness. I’ve seen other setups using Server 2012 so it should be working.

13

@MovieFan.Plex said:
First - on your earlier log for Central Intelligence. I see you started the scan around 17:04. You then got the logs at 17:09. According to your logs, the scanner wasn’t done. It was still trying to download posters. It is going really slow for some reason and I can’t tell why. I just know it wasn’t done.

Second - for this other attempt. There is another scanner log approximately 1 minute earlier where it scanned the file. So in the log you posted above, that is correct, since it already had the movie in there from before. And just like for Central Intelligence, it was still downloading posters (slowly) when you grabbed the file.

In comparison, the VM is downloading the posters at a normal rate. I don’t know what is causing the slowness but I would check what other programs you have installed. Do you have any type of anti-virus, internet security, malware scanning going on. I’m not familiar with Windows Server, but there may be something built-in that is causing the slowness. I’ve seen other setups using Server 2012 so it should be working.

This is a pretty bare install. No AV — just Plex Media Server, 7-Zip, Adobe Reader DC, TeamViewer & “media obtaining software” :wink:

14

The sequence for Plex is
1- identify files to include
2 - try to identify movie
3 - load into db and show in Web (this is where you see generic posters)
4 - get text data from agent
5 - download posters from agent
6 - update DB and reload Web (posters change to final one and text is loaded)

Your logs stop in the middle of 5 so I can’t tell if it ever gets to 6, which could be why you don’t see the data, but your logs say otherwise (step 4 completed).

I looked back at your logs and when you did your earlier test for Cloverfield, the logs are still in the newer package and they also just stop, so they did not get to step 6. I do see some sort of timeout error in your PMS logs that match up to the time the agent stopped gathering data.

Can you try this again, but first restart PMS.

15

I ended up just doing a clean install of Server 2016 Essentials and re-installing PMS. So far all is well. All metadata and artwork is downloading. Hate that I had to do it this way. Planning to make a full back up image of the OS partition in case it happens again, that way I can just revert to a point when it was working.