Movie stop or crash playing every minute - Help

Hi users,
please help
installed Plex server on my DS716+ Synology NAS
Apple TV 4K and Windows 10 on my pc
Smart TV LG Oled 65E8PLA with latest webOS
Server Version#: 1.14.1.5488 (latest)
Player Version#: Plex Play on apple TV latest version
Every time that I set in play any movie file on my nas stop playing in randomic way. Due to disabled dashboard why I have kids in my house every time I forced to restart again and find the exact place whre need to restart but after other minute or seconds stop playing. Please help. It’s very annoying, disappointed.
which is the solution, it’s impossible to see anything
Thanks
Merry Christmas

Had/having similar problems with FreeBSD server/Apple TV non-4K (both latest versions).

Check if enhanced video is on under client setting. If so, toggle this to off. Video is still glitchy but does not crash.

Hi Sample
you mean in the Plex Server on Synology Nas?
not on the aplle tv settings?
Thanks for your kind reply
so far noone reply and disappointed with Plex that not provide an email direct to the support as it is with Synology
Thanks
I will try

In the Apple TV Plex client app, swipe up or left to find “Settings” --> From Settings menu scroll down to “Use Enhanced Video Player” and set this to off.

My understanding is the enhanced video player for apple tv is still in beta.

Hope this helps.

Hi Sample
after your kind suggestion works!
Incredible :wink:
Thanks Thanks
good night
Sergio

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