Movie title doesn't follow matched metadata - stubbornly takes on an old file name

Plex Media Server NAS & Devices
1

I have a movie file that was renamed. In the library the title of that movie shows up as the old filename (before the rename).
I’ve tried:
Unmatch
Fix Match
Empty Trash/Match
Update Metadata
Remove the file/Empty Trash/Copy file back/Match

Everything I try, the movie takes on the name of the old file (and in the wrong sort order - the sort title is the old file name too).

The only thing I’ve found that fixes this is to manually force the metadata title and sort title to the correct name.
But then if I update the match again it goes back to the old file name.

What’s going on here?

2
  1. Embedded Metadata? (title / name fields)
  2. Did you move the actual files away from where PMS scans while doing the Plex Dance ?

Plex Dance:

  1. Move media to unmonitored location
  2. Scan Files - See item removed
  3. Empty Trash
  4. Clean Bundles - wait for it to finish (takes a bit)
  5. Move Item back into position
  6. Scan Files
  7. Watch Plex match again as if new
3

I did everything in your sequence except “Clean Bundles” - I’ll try it again

4

Where exactly is “Clean Bundles”?

5

Hover over Libraries to expose the ellipsis and click it

6

Thanks - Clean Bundles seems to have done the trick!

7

Actually, I just noticed that the same file is now showing up again with the old file name. I tried the sequence of steps again (including Clean Bundles) and it didn’t work this time. Very frustrating.

8

When it’s matching as new, the popup toast initially shows the correct title (new file name), but then later on it shows “Finished processing [old file name]”, and both the title and the sort text become the old cryptic file name.

9

Then your file still has an embedded ‘title’ meta tag with the messed up title in it.

Do this:
Go to Settings - Server - Agents - Shows - TheTVDB
In there, grab the line ‘Local Media Assets’ with your mouse and drag it downwards, so it ends up being at the bottom of the stack of active agents.
Repeat the same under
Settings - Server - Agents - Shows - TheMovieDatabase
+
Settings - Server - Agents - Movies - Plex Movie
+
Settings - Server - Agents - Movies - TheMovieDatabase

Afterwards, ‘Refresh Metadata’ on the affected movie.

10

Thanks, you were right - there was an embedded Title “Property” in the file - once I removed that the metadata updated correctly.

11

Plex software is now full of BUGS. I’ve noticed changes to movie titles while editing other movie titles. Will a rebuild work. Will anything work. Probably not. People with Bachelors degrees who have never done any coding telling coders in India what to fix DOESN’T WORK!

12

OK. I went into Agents and UNCHECKED every possible source except the ones I couldn’t uncheck. I’m running a REFRESH METADATA on the entire MOVIE library and this seems to be fixing all movie titles. Including the ones that where “broken” even though the MATCH was correct.

13

Disabling Local Media Assets is real cool, Man - until you need some Local Media Assets (sub titles, custom posters, etc)

Here’s the answer you seek:

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