Movies and TV Shows inconsistency number in library

[lielianjie]

Server Version#: v.1.41.3.9314-a0bfb8370 MacOS 15.2

Hi,

I have a Plex Server installed on a Mac Mini M4 (Sequoia, fully up-to-date).
My movies and TV shows are stored on three Synology NAS devices (each with a separate share).

I access my shares from the Mac Mini via SMB.
I can navigate my shares without any issues from the Mac, which confirms there are no permission problems. Through the SMB shares, I can see all my media files correctly.

My library is organized as follows (share folder on my Synology NAS):

/Data
/Media
/Movies
/Lethal Weapon 3 (1992) {imdb-tt0104714}
Lethal Weapon 3 (1992) {imdb-tt0104714} [Remux-1080p][AC3 5.1][VC1]-ROMKENT.mkv

The structure is consistent across all three NAS devices for both movies and TV shows.

The issue I’m facing is that Plex isn’t finding the correct number of media files (both movies and TV shows).

Currently, in my Movies library, Plex shows 2,006 movies without any filters:

However, across my three NAS devices, I have 3,077 movie folders, meaning over 1,000 movies are missing.

Among the 2,006 movies Plex detects, there are entries from all three NAS devices, so I know it’s not a share permission issue specific to one NAS.

I’ve tried renaming some movies and rescanning the library, but that didn’t resolve the issue.

I can’t identify any logic to this problem, and it’s driving me crazy.

Steps I’ve already tried:

1. Completely erasing everything Plex-related on my Mac and recreating the server from scratch → Same issue persists.
2. Setting up a test Plex server using Docker on one of my NAS devices → Found more movies (over 3,000) but still not the correct total.

Does anyone have any idea what could be causing this?

This is driving me completely insane!

PS: I’m using the Plex Movie scanner and agent.

Thanks!

[OttoKerner]

Plex Files Unavailable but they’re not missing

Server Version#: 1.41.0.8992-8463ad060 Having a very unusual situation that I hope someone can shed light on. Updated to MacOS 15. I know. I know. Wait. But I ran a test on another machine to make sure everything worked. And it did. So I updated my main Plex Mac. For a few hours all was fine. Then… On my TV Shows library (which is on two Synology NAS devices) it sporadically stopped updating new files and said some files were unavailable but I could still play them. And when I clicked to see…

[lielianjie]

What a thread!
Thanks, I got it worked arround.

[dbirch]

@lielianjie

I got it worked arround.

Can you provide more context?

[lielianjie]

well, I had the same issue as the people in the post up there.

[lielianjie]

@lielianjie

Thanks, I got it worked arround.

Wow, not sure if you try to help me or bash me for any reason but the first thing I replied is “Thank I got it worked” so yes, in a thread with 509 replies I managed to find one that helped me.