Movies Appear & Disappear

Plex Media Server Desktops & Laptops
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Server Version#: 1.18.8.2468
Player Version#: 4.31.2

I’ve had Plex since 2017 with about 900 movies, 40 TV shows, 200 tunes, and thousands of vacation photos, all stored on two 8TB NAS drives (primary/backup). I’m familiar with naming standards with apparently one exception, dates. Recently, I’ve had a few movies disappear when there is a conflict of dates. For example, on IMDb, the movie title shows “Bakery in Brooklyn (2016)”, but has a release date of January 20, 2017.

I stored the file as M:\ BAKERY IN BROOKLYN (2016)\ BAKERY IN BROOKLYN (2016).mkv
After refreshing metadata, the movie appears in Plex, but with no General, Tags, or Poster detail other than the movie title. I assumed the problem was the date in the file name, so I deleted the movie from Plex, and changed the movie folder name and movie to 2017 to match the release date year as follows:
M:\ BAKERY IN BROOKLYN (2017)\ BAKERY IN BROOKLYN (2017).mkv

Now, after refreshing metadata twice, it no longer appears in Plex. I changed the movie folder name and movie back to 2016 as follows:
M:\ BAKERY IN BROOKLYN (2016)\ BAKERY IN BROOKLYN (2016).mkv

It appeared again in Plex, but without metadata. I manually added the metadata using details from IMDb. I assumed it would remain that way. However, after adding a few other movies, I refreshed the metadata for the new movies. The new ones appeared, but now the one I had manually updated has disappeared from Plex. The movie folder/file still exists on my NAS drive.

Has anyone experienced this situation and has a resolution? Suggestions? Thanks.

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Yes, saw this in the beta build, rolled back and it went away until the latest public update, now it’s in the latest public build too. Hopefully they release a fix in the next update. Either way, it’s not just you :slight_smile:

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Don’t put movie folders at the root of the drive. Make a “Movies” folder (call it whatever you want) that you movies go into.

When you add folders to a library it should be like

M:\Movies

Not M:\ and not M:\BAKERY IN BROOKLYN (2016)\

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Sorry for the confusion. My media files appear on Windows Explorer as listed below. This structure is defined on my primary NAS drive. I also have a mirror set of media as BACKUP on a second NAS drive, but only the PRIMARY files are accessed by PLEX. I mapped each media type to a separate network drive.

PRIMARY-MOVIES (\C03T07C12L-NAS\Public) (M:)
PRIMARY-MUSIC (\C03T07C12L-NAS\Public) (N:)
PRIMARY-PICTURES (\C03T07C12L-NAS\Public) (P:)
PRIMARY-TV SERIES (\C03T07C12L-NAS\Public) (R:)
PRIMARY-VIDEOS (\C03T07C12L-NAS\Public) (S:)

BACKUP-MOVIES (\C03T07C12L-NAS\Public) (U:)
BACKUP-MUSIC (\C03T07C12L-NAS\Public) (V:)
BACKUP-PICTURES (\C03T07C12L-NAS\Public) (W:)
BACKUP-TV SERIES (\C03T07C12L-NAS\Public) (Y:)
BACKUP-VIDEOS (\C03T07C12L-NAS\Public) (Z:)

On the NAS drive, it’s stored and appears as:
M:PRIMARY-MOVIES\ BAKERY IN BROOKLYN (2016)\ BAKERY IN BROOKLYN (2016).mkv

This naming convention and structure has worked for over three years. In PLEX when I edit the movie and click on INFO it appears as below, but that’s not how it’s physically stored.

M:\ BAKERY IN BROOKLYN (2016)\ BAKERY IN BROOKLYN (2016).mkv

Hope this makes sense. Thanks for your input.

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