Sleepy Hollow (DVD) folder mystery

Plex Media Server Metadata & Adding Files
1

Please be gentle, I’m new here :slight_smile:

I have the movie (DVD) – NOT the TV Show – of Sleepy Hollow converted to MP4 using MakeMKV and Handbrake. I’ve loaded it into a folder like all the other movies and attempted to move to my “Holiday” folder. It will not show up on my PLEX screen (both server monitor and TV via FireCube).

However if I move the folder to my “Movie” folder, it shows up just fine. Can’t figure out why? It’s converted like all my other “Holiday” movies, titled the same method. No spaces or symbols or…

Any suggestions? I’m running Plex on a Windows Server.

2

It might be helpful if you could share the specific folder structure and file name(s)…

Also: have you verified that folder is monitored by Plex (=added / linked to a Plex library)?

3

P:\MOVIES\Sleepy Hollow\Sleepy Hollow.mp4 is the folder structure i’m using.

As far as the Plex Library, I’ve checked the metadata and I’m using the same as I do on my others. What should I be looking for that I’m missing?

Thanks!

4

I take it, your Plex library is pointing at P:\MOVIES\?

Also… that’s the folder which will show in your library?
If you move it to the holidays folder… is tat top-level-folder also linked to a library?

5

You might also want to make the folders and movie have the year. Depending on the agens you have set for your library, they can be picky. So it becomes

P:\MOVIES\Sleepy Hollow (1999)\Sleepy Hollow (1999).mp4

6

If you add a movie to a library, and then move the movie to a new folder (in the same or different library) the meta data of its location does not change. You have to do the plex dance to get it to refresh the data:

@JuiceWSA provided this summary.:

The Plex Dance®:

  1. remove show/movie from library
  2. rescan library files
  3. empty trash
  4. clean bundles
    https://support.plex.tv/hc/en-us/articles/200392106-Library-Actions <— scan library files, empty trash, clean bundles
  5. bring names and structures into compliance/Move LMA/etc
  6. replace corrected show/movie into library (or new library)
  7. rescan library files

All Steps. In Order. No Shortcuts.

7

Also, it’s an MP4 file. Embedded title fields will likely bork the match, as if not having a year field didn’t do that already so move Local Media Assets to the bottom of all active agents, under every tab in TV Shows and Movies.

Settings/Agents

I would do that before the file is re-added, in the middle of the Plex Dance.

8

Holidays is the same level as “movies”. I just have my christmas (and hopefully a halloween) movies in there to separate them from the regular movies. So if I moved to holidays it would be:

P:\HOLIDAYS\Sleepy Hollow\SleepyHollow.mp4

9

I’m not clear what you’re saying; but all of my files are mp4. Hence the confusion. I have done portions of the “Plex Dance”, so I’ll follow your instructions and see if that helps.

Step 5 – what do you mean by compliance?

Thanks for the help!

10

If I was at the desktop I’d link the page that holds the rules for file naming, and yours are most definitely out of compliance.

Hopefully someone will aim you at the Media Preparation page.

11

BRILLIANT!!! That worked like a charm! Well, I deleted the Folder “Holiday” then re-added it back and it’s there.

Thank you so much!

12

Your problems are NOT over.

Until you bring your file naming into compliance - you will never experience reliability:
https://support.plex.tv/articles/categories/your-media/