Server Version#: 1.42.2.10156
Player Version#: 8.45 (9684)
Summary: A few hours after recreating my movie library, anything after 12/31/2024 disappears.
I’ve been dealing with this issue for several months and I have been unable to fix it on my own. I can’t remember exactly when it first happened, but for some reason, the only movies that show up in my movies library are from before 12/31/2024. If I delete the library and recreate it, all of my movies will be present, but if I wait a few hours and come back, everything from 2025 disappears. Rescanning the library does not make them come back. When looking at the logs, it looks like it’s not scanning any of the directories for movies from 2025. I searched the logs for “(2025)” and for any of the titles and there are no hits. The directories are present on the drive and the movies are in the folders. Everything is named with the same convention and I have TV shows/episodes from 2025. This only affects movies.
I followed the following support articles for troubleshooting and I have deleted and reinstalled PMS. I also have deleted and recreated the movie library several times and the same thing happens each time. I have no issues watching any of the media that is present on the server, but I can’t figure out why it’s dropping all movies (and only movies) from 2025. This is getting super frustrating because I can easily reproduce the issue, but I can’t find anything wrong.
I am not a MacOS specialist, but I am going to bet its probably a permissions issue. You have your media under your home directory /Users/jacobsutter/Mount I know on Linux Plex runs under a plex user. Compare your permissions between the ones being scanned and the newer directories.
EDIT: I am also not seeing the plex initialization logs, so some data isnt available. If permissions are not the case. Restart Plex, rescan the folders, wait a couple minutes after it finishes scanning and then get a fresh set of logs.
Permissions look ok…I went through on the NAS yesterday and made sure that all directories and files had the same permissions.
ls -ld Tron\ \(1982\)\ \{tmdb-97\}
drwx------ 1 mini staff 16384 Dec 16 2024 Tron (1982) {tmdb-97}
ls -ld TRON\ Ares\ \(2025\)\ \{tmdb-533533\}
drwx------ 1 mini staff 16384 Dec 28 04:48 TRON Ares (2025) {tmdb-533533}
cd Tron\ \(1982\)\ \{tmdb-97\}
ls -l .
total 48478536
-rwx------ 1 mini staff 280520 Sep 8 2021 fanart.jpg
-rwx------ 1 mini staff 246005 Sep 8 2021 folder.jpg
-rwx------@ 1 mini staff 9002 Dec 31 18:18 movie.nfo
-rwx------@ 1 mini staff 792 Dec 31 18:18 movie.xml
-rwx------ 1 mini staff 246005 Sep 8 2021 poster.jpg
-rwx------ 1 mini staff 63363 Feb 2 2022 Tron (1982) {tmdb-97} [Remux-1080p][DTS-HD MA 5.1][AVC]-EPSiLON.en.srt
-rwx------ 1 mini staff 24819639239 Sep 8 2017 Tron (1982) {tmdb-97} [Remux-1080p][DTS-HD MA 5.1][AVC]-EPSiLON.mkv
-rwx------ 1 mini staff 512 Dec 22 16:31 Tron (1982) {tmdb-97} [Remux-1080p][DTS-HD MA 5.1][AVC]-EPSiLON.xml
-rwx------ 1 mini staff 247863 Dec 3 2024 Tron (1982) {tmdb-97}.jpg
-rwx------ 1 mini staff 246005 Sep 8 2021 Tron (1982).jpg
cd TRON\ Ares\ \(2025\)\ \{tmdb-533533\}
ls -l .
total 105426648
-rwx------ 1 mini staff 714981 Jan 15 2025 fanart.jpg
-rwx------ 1 mini staff 57560 Jan 15 2025 folder.jpg
-rwx------ 1 mini staff 10633 Dec 31 18:21 movie.nfo
-rwx------ 1 mini staff 601 Dec 31 18:21 movie.xml
-rwx------ 1 mini staff 57560 Jan 15 2025 poster.jpg
-rwx------ 1 mini staff 53977521562 Dec 28 04:47 TRON Ares (2025) {tmdb-533533} [Hybrid][Remux-2160p][DV HDR10Plus][TrueHD Atmos 7.1][HEVC]-CiNEPHiLES.mkv
-rwx------ 1 mini staff 322 Dec 28 04:48 TRON Ares (2025) {tmdb-533533} [Hybrid][Remux-2160p][DV HDR10Plus][TrueHD Atmos 7.1][HEVC]-CiNEPHiLES.xml
-rwx------ 1 mini staff 57560 Jan 15 2025 TRON Ares (2025) {tmdb-533533}.jpg
Deleted movies, restarted PMS, recreated library, 2025 movies present:
I waited a few minutes after the scan before generating the logs this time. I also saw the movies get deleted from the UI all at once as soon as the second scan completed. They got the red trash can icon in the center and then went away.
Ok, the comment about being on a NAS triggered a reminder about Plex Files Unavailable but they’re not missing there is a know bug with MacOS and SMB. I am going to bet you have empty trash on scan enabled in your library. Which means when Plex has an issue finding the file it removes it, instead of flagging it as missing.
I was wondering if it was SMB related, but it feels super weird that it is only removing movies from 2025. I’ve been dealing with that SMB issue for over a year, but it seems like the most recent MacOS or Synology update fixed things.
Up until last week, I had the arr apps, qbittorrent, and sabnzbd shut down because the SMB connection was so bad that none of them worked (I have them running in docker and the docker daemon would crash completely when the SMB connection stalled). I had Plex running still and it mostly worked (it’s running on bare metal, so it handled the connection issues more gracefully), but the SMB connection would drop every half hour or so and it would stop playback until the connection resumed.
I now have everything turned back on because I haven’t had the SMB connection drop out since the latest round of updates. I think the connection is stable because all of the apps are working and I can watch anything in my library without the connection getting interrupted. I’m guessing that SMB isn’t totally fixed, but having issues with one specific year of movies is super weird. It can’t be directory age related because I’ve downloaded older movies this year and they stay in the library.
I do have empty trash on scan enabled, so I can turn that off for now and see if that at least keeps the titles in the library.
EDIT: There are more movies missing than just the ones from 2025. I can see all of them now that I turned off emptying the trash.
