Hello. I have recently had to rebuild the system that had my local Plex server (Linux Mint 19) on a new Solid State Drive. I didn’t use the same hostname. I then copied over the files in my home directory as well as the Movies location. When I start Plex Server and try to view my local movies, I see the old name server with a can’t connect error and the new name with no movies under it. Can you tell me where this information is stored so I can get it working again?
Vickistan
With copying the the Plex data folder, you also copied the Preferences.xml.
This is holding the globally unique server ID. Now you have two machines with the same ID.
You need to remove the ID from one of the servers and let Plex create a new ID during the “claiming” procedure.
For whatever reason, that didn’t fix the issue. I scan my videos which are in a directory with permissions of 755 and each video is 644. The path is correct from what I can tell. Still I go to view the movies, and see this error:
There was an unexpected error loading this library
Is there some other requirement that I am missing. For whatever reason, it seems overly complex to re-scan my library. I must be missing something. Could it be that the sql is corrupted?
Another issue I see is that I click to scan the library, and it never finishes. I let it set for 24 hours and still see “Cancel scan”.
Vickistan
I am going to suggest something very unpleasant; Walk away from Mint & use Ubuntu.
I’ve never been able to figure out what they do to it but whatever it is – it’s enough to make it unstable.
Case after case of Mint not working magically goes away when Mint is abandoned in favor of Ubuntu mainstream
Ah, say it ain’t so. I love Mint. It is so much nicer than Ubuntu. Will consider that after I have exhausted all other avenues.
May I see some log files?
Now we can hopefully see what’s happening
Here are the logs.(File removed)
You have to get media out of your home directory on Mint – it doesn’t allow that.
Create a separate directory on /home, which you own (it’ll be neutral because it’s not a “Home” directory for any user, and put media there. Fix permissions so you have full control and Plex can read/execute
Nov 04, 2020 11:48:11.356 [0x7fae80ff9700] DEBUG - Performing a scan with 'Plex Movie' (language: en-US virtual: 0).
Nov 04, 2020 11:48:11.356 [0x7fae80ff9700] DEBUG - * Scanning /home/vicki/Videos/Movies
Nov 04, 2020 11:48:11.356 [0x7fae80ff9700] ERROR - Couldn't check for the existence of file "/home/vicki/Videos/Movies": boost::filesystem::status: Permission denied: "/home/vicki/Videos/Movies"
Nov 04, 2020 11:48:11.356 [0x7fae80ff9700] DEBUG - * Marking media not available in /home/vicki/Videos/Movies
Nov 04, 2020 11:48:11.357 [0x7fae80ff9700] DEBUG - * Taking 0 items out of the map (which has 0 items) for being unavailable.
Nov 04, 2020 11:48:11.357 [0x7fae80ff9700] DEBUG - * Taking 0 directories out of the map (which has 0 dirs) for being unavailable.
Nov 04, 2020 11:48:11.357 [0x7fae80ff9700] DEBUG - Activity: updated activity 246ec7bd-fae5-47ee-b22a-b9e625cfc43b - completed 99.0% - Scanning Movies
Nov 04, 2020 11:48:11.357 [0x7fae80ff9700] DEBUG - Scanner [Plex Movie]: Idle and left with 0 media items.
Nov 04, 2020 11:48:11.357 [0x7fae80ff9700] DEBUG - Removing 0 media items that were left.
Nov 04, 2020 11:48:11.357 [0x7fae80ff9700] DEBUG - Removing 0 directories that were left.
You’re running this server entirely WiFi? This is strongly discouraged. Performance will suffer badly (only 1 device can transmit at a time on WiFI – player making a request or server sending a block – aka. half-duplex. wired is full duplex)
Nov 04, 2020 11:46:58.492 [0x7faefcff9700] DEBUG - NAT: UPnP, attempting port mapping.
Nov 04, 2020 11:46:58.492 [0x7faf0d80f100] DEBUG - Detected primary interface: 192.168.0.22
Nov 04, 2020 11:46:58.492 [0x7faf0d80f100] DEBUG - Network interfaces:
Nov 04, 2020 11:46:58.492 [0x7faf0d80f100] DEBUG - * 1 lo (127.0.0.1) (loopback: 1)
Nov 04, 2020 11:46:58.493 [0x7faf0d80f100] DEBUG - * 3 wlx74da382afc91 (192.168.0.22) (loopback: 0)
Nov 04, 2020 11:46:58.493 [0x7faf0d80f100] DEBUG - * 3 wlx74da382afc91 (2601:805:8100:a70:85e4:8dd0:e5d4:2794) (loopback: 0)
Nov 04, 2020 11:46:58.493 [0x7faf0d80f100] DEBUG - * 3 wlx74da382afc91 (2601:805:8100:a70:cc0e:4aa8:3e57:c86b) (loopback: 0)
Nov 04, 2020 11:46:58.493 [0x7faf0d80f100] DEBUG - * 3 wlx74da382afc91 (2601:805:8100:a70:7d5f:db9e:e559:9818) (loopback: 0)
Nov 04, 2020 11:46:58.493 [0x7faf0d80f100] DEBUG - * 3 wlx74da382afc91 (2601:805:8100:a70:afc0:ebfa:535e:c6be) (loopback: 0)
Nov 04, 2020 11:46:58.493 [0x7faf0d80f100] DEBUG - * 3 wlx74da382afc91 (fe80::f2cd:6428:847b:9d73%wlx74da382afc91) (loopback: 0)
Nov 04, 2020 11:46:58.493 [0x7faf0d80f100] DEBUG - Creating NetworkServices singleton.
Nov 04, 2020 11:46:58.493 [0x7faf0d80f100] DEBUG - NetworkServices: Initializing...
Nov 04, 2020 11:46:58.493 [0x7faf0d80f100] DEBUG - NetworkService: Creating new service.
Nov 04, 2020 11:46:58.493 [0x7faf0d80f100] DEBUG - NetworkService: Got notification of changed network (first change: 1)
Nov 04, 2020 11:46:58.493 [0x7faf0d80f100] DEBUG - NetworkService: Quick dispatch of network change.
Nov 04, 2020 11:46:58.493 [0x7faf0d80f100] DEBUG - NetworkService: Creating new service.
Ding, ding! We have a winner!!! I didn’t see that I couldn’t use a user’s home directory on Mint. Thanks so much! You are awesome.
Vickistan
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