I’m sorry. It’s the same error as before (but I really shouldn’t expect you to remember what that was): playback failed. It should be in the logs around 18:30 on 2/3.
This is the exact same Samsung TV client that had the issue with the 30+ tracks in the file.
As I wrote… the logs show that the session starts but never gets any playback progress updates from the app. You might need to ask your friend for logs from their client.
They can turn that on in the client to upload to my server, correct? If so, where do those appear (I’d really like to learn to fish here)?
I know some clients support uploading their logs to the Plex Media Server. However I’m not sure/aware if this is supported on Samsung clients.
I suppose the resulting logs should be stored in their own files in the server’s logs folder.
Here’s some updated logs where I had him turn on client logging on his TV using this link. I don’t see any separate files, but the attempt should have happened around 21:35 on 2/4. It was the same error: playback error.
I’m seeing this same issue. For me, it seems to be caused by audio transcoding.
Files which contain DTS or AAC audio will cause transcoding failures. If I first convert the audio to AC3 with ffmpeg, the files play fine. What’s especially frustrating is that files which previously played fine in Plex now cause it to crash.
Downgrading to 1.24.5.5173 did not help.
I appreciate that I have found a workaround, but it’s a pretty poor workaround given how many files in my library contain DTS and AAC audio tracks.
Noticed this over the past few weeks, no plays from anyone remote for 14 days…
Finally figured out the cause in my case, I could see the sessions start and request, but nothing at the remote end.
They described their scenario clearly to define the issue:
“The intros start, but after it just times out”
So I switched to cellular on my phone, and low and behold the pre-rolls start, followed by the movie hanging… I “could” skip to the next file from the controls, but otherwise it just wouldn;t start (despite server starting transcode)…
I removed “pre-rolls” (much to my annoyance as I love the old skool cinema feel) and low and behold, films play…
Remote users confirm this also…
Please fix this; I am VERY open to sharing logs if necessary.
Thanks in advance.
I suppose client logs might be helpful if this is the same issue.
The logs provided so far only show the server starting the stream but nothing else.
If you share those logs, please include some context, e.g. what client type / version they’re from.
Essentially the clients I am presently aware of are Fire HD Sticks, and watching the console, everything “looks” in order, i,.e. trans-coding starts (though not convinced it needs too) but the clients error at the start of the movie/end of pre-roll… I emulated this on iPhone client over cellular so I think it likely more general than specific client. At least this scenario is repeatable, so may well go someway further to an actual resolution…
logs attached:
Plex Media Server Logs_2022-02-05_23-58-30.zip (5.5 MB)
This looks rather different; I’ve been looking at two streams which seemed to be streaming ok and the server shows some progress with the streaming session.
Not saying it didn’t happen but I cannot see it.
For which videos did you experience this in particular?
The client logs would probably help if none of the issues are showing on the server.
Well that’s interesting, as I use prerolls as well. But not for TV shows, where I’m seeing the issue.
It appears to happen with the most recently added titles. Later today I will try and place the pre-rolls back and see if it occurs again…and then grab the logs from the IOS device.
That doesn’t seem to be my issues as one of the files in question is in AC3 already. 
@tom80H Any idea on these logs?
You haven’t provided any client logs, have you?
As stated above… your server shows no issues (except for the client never reporting any progress updates).
This was the updated logs with client logging enabled.
Guessing again which stream this might have been… I take it this was the user watching “And Salt the Earth Behind You” on an iOS device?
iOS logs aren’t submitted to your server logs.
So sorry, I keep trying to include the relevant data but keep missing things.
In those logs around 21:35 on 2/4, you should see a play attempt on 1883 S01E05. The client is a Samsung TV. The client error just says ‘playback error’. Before attempting to play the file, I had him turn on client logging in the app for his TV. So it should be included, but I’ve no idea where.
That episode has been streamed from a Roku client. Playback started already earlier and looks to be running rather smooth.
1st mentioned at 21:22:01.404, last mentioned at 21:36:42.442 – that’s approx. 881038 ms.
During that period, the watch progress went from 283000 ms to 1164000 ms – that’s approx. 881000 ms.
Checking the next older log, the actual playback started at 21:10:32.207 and was paused (21:11:47.276-21:18.07.281) and paused/stopped (21:19:24.007-21:19:32.694).
IIRC you reported your friend mentioned it’s not playing at all?
That makes no sense. Yes, he said its not playing. I just asked him to try again and take a picture of the error. Would that help, or is there something else you could suggest?
