Music library does not display all titles and constantly scans music folder!

General Discussions
1

Good Day.

Apologizes if this is in the wrong section of the forum. I am a little lost…

I am a plex pass member with premium music setup but have issues with my music library.

I add music to my share on the server and it starts to update, On occasions it will display the new music its found, but then it vanishes from the library view. The files are still present in the Music folder on the hardisk.

At this point the scan is still running for days upon end and unless i cancel the scan it will just constantly scan but picks nothing up. In desperation i removed the music libary and re-added the folder once more, It synced the files but again its not updating correctly.

I have attached the current Log and Database files to this post in the hope someone can be of assistance in resolving this issue.

Many Thanks for you time.

Uploading: Plex Media Server Databases_2018-12-05_11-42-44.zip…

1 Like
3

Even as this is the case, there is a ongoing problem with the scanning engine in the latest Plex update. Whether I scan music files, Plex does not recognize the album art and embedded metadata on a lot of albums. By it doing this, I have to go back into each album and “Fix Match” in order to get the proper information for my albums. Every time you scan, the album art embedded in the music files lately from what I’ve seen has been extremely lacking. I do not know if this has to do with the new Tidal integration in some way. It’s not the scanning itself, movies and TV shows seems to scan fine, it’s the music that is the issue especially in reading metadata properly.

Any thoughts here on what might be going on?

1 Like
5

That’s the problem though, I’ve done the Plex Dance on several albums and it’s still the same results. For some reason, it is not advancing to the final step in embedded artwork.

Currently, as my logs should show, my Plex Media Server is the NVIDIA SHIELD. If you could take a look at the logs and see if there is a problem occurring with the server, maybe it could explain why the final step is not happening.

The logs are here:
Plex Media Server Logs_2018-12-05_13-48-57.zip (6.6 MB)

Thank you.

7

How is it possible to be missing an agent? When you say, re-install Plex, are you saying to start from scratch? How would I do that with SHIELD including to check for file permissions and ownership permissions?

In terms of naming conventions, I can work on that because I got this information from Apple, but with Plex, what you are saying is I have to experiment with names to get the right one to match?

9

It’s okay, by missing data, what does that mean? Missing metadata because my embedded data is on all my files.

I understand it could fail because Plex does not match against iTunes. My metadata also comes from Gracenote through Sony’s Music Center service which offers Gracenote metadata. I’m surprised it has not picked up the metadata.

Nonetheless, because embedded art is not being picked up, do I really have re-install my Plex Media Server on NVIDIA SHIELD to hope this problem will be resolved?

11

Could you provide steps on how to re-install PMS since I am running the PMS on the NVIDIA SHIELD?

13

Just curious, how is it done on other platforms without the user losing their data?

15

So if I uninstall the Plex Media Server and reinstall it, as long as I have not deleted the Plex data folder which stores the metadata, everything should go back well?

19

Thank you for your timely response to this issue and I will hold out until then because I would like to use Plex and Tidal together, but would like to have a robust music collection of mine fixed first before diving into the whole Plex and Tidal experience.

20

@trumpy81,

Yesterday, there was a release for the Plex Media Server. I had updated the server and the problem is still happening with music and embedded tags. Is there any way in telling developers about this issues so this is a bug they fix in their next release?

I understand there is no timeline for this but I would be curious to know if there is a way in reporting this bug?

22

@trumpy81

My server which is the SHIELD ANDROID TV, is currently running the update 1.14.1.5487. The issue where local metadata which included embedded album art is not being noticed.

Is there information you’d like to have from me so you can take a look? Perhaps there is something happening within the SHIELD ANDROID TV server that you might pick up in logs? The overscanning component of Plex needs a re-do.

24

Will do and update back. Thank you.

26

Will do in a few hours. Thank you for your attention on this bug.

27

@trump81

Attached are the logs. After doing your steps, the issue is still happening.

Plex Media (8.3 MB)

29

@trumpy81-

My disk still has plenty of space, it’s not full at all.

Because it is happening on a NVIDIA SHIELD, there is no way for me to repair or restore a database on it hence among the negative in running a PLEX media server on a NVIDIA SHIELD.

I will attempt to build one on my iMac and see if these issues remain because if they do, I could always follow the directions you provided.

Thank you for looking at the logs and pointing this out.

31

@trumpy81 -

I can report that when I started a server on my iMac, starting a music collection with a set of albums seem to capture of the metadata I had including the album art than when I had the server on the NVIDIA SHIELD. It must be a problem with NVIDIA SHIELD, but so far so good on my end with the metadata.

33

@trumpy81 -

That’s something I rather not explore and just use Nvidia Shield as just another client, not a server.

The device itself has too many limitations, especially technical ones, that make it difficult to fix a database. While having a Plex Media Server on just a computer versus a Nas, Nvidia Shield or router, seems like a no brainer, Plex needs to determine how could building a server on anything besides a computer could possibly work, again especially with technical issues.

If I wanted to fix the database or report it, the folders aren’t as accessible to get to versus Windows or Mac and then the issue could be resolved.

Plex needs to take 2019 as a redemption year to fix significant flaws in its service. Without doing this, it’s slowly and unfortunately looking rather bloated rather than simple. I and all users would love a service that has as less issues with the implication of the service as possible.

Plex will be excellent when it can fix significant parts of its service. I would eliminate beta testing and create fully fleshed out versions of features on clients. Why does music always have to be a problem? I’ve rebuilt my large library several times already. Plex shouldn’t be experimental for the user, it should simply work.

There have been positives which include a redo of this forums which is more modern and attentive when moderators feel like helping. Honestly, the moderators on the forums, if you’re not as attentive to the lifetime Plex Pass subscribers and/or paying Plex Pass subscribers about valid concerns, it makes what we’re investing in seem quite awful.

@trumpy81 , I value the help you’ve provided. I really do, but the team members and moderators on Plex just simply don’t care about paying subscribers. We can’t call a phone number for technical support. Everything is web-based for support. We expect better and I’m hoping for Plex to do better in the new year.

My apologies for the small rant, but these comments needed to be expressed.

34

Hi Team.

I originally posted the message and have been following your posts.
I updated plex to the latest release last night and setup a fresh music folder.
Sadly whilst it appears to have detected more tracks its still not complete and hangs on scanning the music libary.

I also note that i halted the update of the music libary and checked the date added filter.
It should read added 6 hours ago or there about’s but its saying 14 DAYS which is impossible,

I have attached the logs taken from last night in the hope that someone can offer some help and advice on this for me please.

Many Thanks

Plex Media Server Logs_2018-12-05_11-42-11.zip (5.2 MB)

35

Have you done the Plex Dance and even Optimize Database? Clean Bundles? Most likely, the PMS could be corrupted. You’d need a repair it to save it.

36

Hi SanchezHouse.

Yes have run the Plex Dance and optimized database & clean bundles. Ran a Repair of PMS on my server but still the same issue. Everything was working perfectly up until a month or so ago, I have not changed any file naming of my music or folders so im kind of thinking its a Plex related issue now.
I would completely remove PMS from my server and re-install/set it all up from scratch if someone who knows how to decipher the logs could tell me that is what the issue is of course.

Thank you