Music playback fails to buffer, crashes player

Plex Players Mobile Devices
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1

Hello I’m having an issue where Plexamp IOS / Plex for IOS / Android will start to have issues (buffering) with music playback on WAN/4G. I’ll get in a state where music plays for a few seconds, hits the end of buffer. On IOS (not Plexamp), sometimes, the client player appears to crash. A server reboot fixes this.

This has happened about 4 times this week, a number of times the last few weeks. LAN playback is fine, only remote. which makes me think transcoding issues. I reproduced today on Verizon and AT&T on Android and iPhone. Reboot the server and track buffered fully out without changing the client.

Server Version#:

  • 1.21.3.4021
  • Linux (CENTOS)

Player Version#:

  • Device Model: 9,3
  • Platform Version: 14.2
  • Product Name: Plex for iOS
  • Product Version: 7.12.22721

Server Site:

Feb 12, 2021 10:02:30.372 [0x7f8c1703f700] DEBUG - Failed to stream media, client probably disconnected after 86837 bytes: 32 - Broken pipe
Feb 12, 2021 10:02:30.372 [0x7f8c1703f700] DEBUG - Completed after connection close: [xx.xx.xx.xx:56406] 206 xxx ?download=1 (29 live) TLS GZIP 35966ms 86837 bytes (pipelined: 1) (range: bytes=497388-)

Client Side:

2021/02/12 10:02:30.033 (120 MB) (653921) βž– PMKTrebleAudioPlayer.mm:84 | TREBLE: Cache: Network error (-28) occurred, we might want to kick off recovery (still 0 bytes in network buffer).
2021/02/12 10:02:30.297 (120 MB) (656514) βž– PMKTrebleAudioPlayer.mm:84 | TREBLE: Connection Tester: success for https://xx-xx-xx-xx.xx.plex.direct:32401!
2021/02/12 10:02:30.343 (120 MB) (653921) βž– PMKTrebleAudioPlayer.mm:84 | TREBLE: Cache: Kicking off recovered network session (https://xx-xx-xx-xx.xx.plex.direct:32401) at offset 573114 (network ahead: 1).
2021/02/12 10:02:30.447 (120 MB) (653921) βž– PMKTrebleAudioPlayer.mm:84 | TREBLE: Cache: HTTP response code was 206.
2021/02/12 10:02:30.447 (120 MB) (653921) βž– PMKTrebleAudioPlayer.mm:84 | TREBLE: Cache: HTTP response total size was 7350346.
2

This is why I use the YMusic app on my Android phone.

3

This issue is addressed in the latest beta:

Plex Media Server 1.22.0.4145 is now available to Plex Pass users in the Beta update channel.

FIXES:

  • (Network) Bandwidth controls would sometimes limit bandwidth too much (#12399)

Thanks!

1 Like
4

1.22.0.4163 is now available! This literally appeared minutes ago on my plex server notifications.

5

Yes, Version 1.22.0.4163 has the fix. I’ve not experienced issues since. Thanks team!

6

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