Music scan still deadlocks

Plex Media Server NAS & Devices
1

This has been happening since the new scan engine. I am on the latest Plex pass version.

Here’s another attempt to get you the logs for diag. Hopefully this one isn’t ignored.

Plex Media Server Logs_2020-02-24_21-22-38.zip (2.5 MB)

2

I have looked at the logs but you have disabled debug logging !

Please re-enable it. Server General Settings / Show Advanced
Just debug. Don’t need verbose

See https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/

There have been some database transaction improvements in the latest beta which came out earlier today - 1.18.8.2461

See Release Notice Plex Media Server - #322 by StSimm1

I suggest upgrading to this version and get me fresh logs with debug logging enabled beforehand (before the launch) if the problem remains

3

Running now. Will be right back.

4

I hope this helps shed some light on the problem.

Plex Media Server Logs_2020-02-26_23-28-41.zip (5.4 MB)

5

Thank you. Will have a look - (I did specifically ask for the debug logging to be enabled before launch - so that would have been: enable debug logging, upgrade to new beta, launch new beta, repro the issue)

I will look at the logs provided - I prefer always (if possible) to see the launch sequence in case of issues encountered then

6

I did enable debug before scanning.

7

I was already on the new release.

8

Could you tell me what you mean by “scanning deadlocks” ?

9

I selected scan libraries. It then took a VERY long time to finish. I’ve added no new music so it shouldn’t really take that long. Prior to new scanner it was pretty quick.

10

Could I have a copy of the Plex Media Server database?
Use the web interface to download the database and send me the zip privately or if too big please upload on dropbox/google drive etc and send me a link

11

Yeah let me fire up my laptop so I can get it.

12
13

Did you find anything?

14

It appears the issue is because there is residual data that needs to be upgraded following the Premium Music Library upgrade that happened a few months back

I would like you to try to manually refresh the artists that I sent you by PM following steps on this support article


Read it all first and then go to this section:
Upgrade Existing Music Artists

After this completes, get me a copy of the database again and the logs covering the times of the above manual artist refreshes

Thanks

15

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