My account got hacked. Not sure where else to post this

[rogue780]

I woke up this morning and checked my email. At 3:47AM and 4:06AM I got emails saying my password had been changed.

I immediately tried logging in and I couldn’t, so I clicked the button saying I forgot my password. I reset my password. I can’t log in with my username ( like I usually do), but I can with my email address.

When I log in now, everything is ‘vanilla’. It shows I am not subscribed to plex pass, my payment information isn’t there, my profile picture is now just a letter, my users are there, my server isn’t there, etc.

I went to the contact page and sent a message under “Billing” but it can take a day? And with the long weekend, I’m not sure if that’s going to translate over to Tuesday?

I logged into plex as one of my users. My servers were renamed and correctly show as offline. So I think they logged in as me, changed the password, changed the email, then created me a new account with my email so I would log into that when I reset my password. Maybe?

My main concern right now is my plex pass subscription is tied to my account that I can no longer access, and my family and friends I had been sharing my library with are still linked to the stolen account.

I don’t know what to do at this point other than this.

[BigWheel]

Did you get an email that said your email changed? There should have been a link to revert it in the email. I’ve seen folks who do this make a new account with the same email hoping to confuse things. If this happened when you click the link in the email the account it will convert to a generic email which no one can sign into. I’m not sure when you actually contacted billing but I’m sure they will contact you long before 24hours and take care of it for you.

[rogue780]

Thank you! I just found that email. I don’t know how I missed it earlier. I was able to get my account back. They changes some stuff, but all the important things are there. Thank you so much!