Need help/advice, not sure what has happened

General Discussions
1

I sent the following to the Plex Pass billing team via the online support page as no other seemed to fit, but I’d appreciate someone from the Plex team taking a look. I am a Plex Pass yearly subscriber (but can’t see the Plex pass forums for some reason)

‘Hi,

When I attempted to sign in to my account this evening I was informed by the Plex app on my TV that I had to re-link the app. I assumed that the TV had updated the app so went to plex.tv/link and when I tried to sign in with my username (advocate) and password was informed that my password was incorrect. I then tried to reset my password but was unsure whether I had used ***********@me.com or **************@mac.com as my email address when I signed up, as despite the differing addresses they are the same account. I searched my inbox for “Plex” and the first result was an email from Plex at 0112 this morning informing me that my email address had been successfully changed from @me.com to m***9@outlook.com

Needless to say I quickly clicked the link to undo that change, as I assumed that someone had hacked my account. After reverting that change I then reset the password and logged in, to find that the username had also been changed from a********* to P*******. After re-linking my account to the TV app it appears that this “P********” person has gone to the trouble of also setting up his own servers, as mine are no longer listed.

This leads me to wonder whether my account actually was hacked, or whether this is some kind of technical error at Plex’ end.

I do pay for a Plex pass, and have been an avid user since almost the beginning (I remember the old text chat in the “skins” part of the developer online chat, and chatting with Elan).

Please can you look into this and help me get my account back to the way it was?

Many thanks,

Alistair Hutchinson”

Email addresses and usernames redacted for obvious reasons. Does anyone have any idea what has happened? Can someone from the Plex team help me get my old username back and get my Plex back to how it used to be?

Thanks in advance,

Alistair

2

There is no need to put it also into the forum if you already mailed the issue.

3

I appreciate what you’re saying but I put it in here as I’d sent it to the “Plex Pass Billing” team and its not exactly a billing issue so I wasn’t sure if I’d get a reply, so I also posted in here.

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