Hi, I have the exact same situation here.
Plex will wipe out all my saved metadata, movie posters…etc.
And the synchronization starts again every time I reboot the home duo… 
2 Likes
Same here. . .WD tells me to go to Plex forums for answers, which I have yet to find. There has GOT to be a way to backup metadata and other related info. This wasn’t as big of a deal when I just had a small amount of media. Now that I am into thousands of media, resetting all of this is time consuming and annoying.
1 Like
For what it’s worth, I was not having the sync problem y’all are describing, mine was that I had to reboot the PR2100 or restart Plex on it to make it available on the network again.
Plex has released a new server update for the PR2100 and I installed it two days ago. the release notes had two mentions of problems with Plex and routers, so I’m hoping this is the fix for me. It hasn’t dropped off the network again since the update, so fingers crossed…
Anyone solve this one yet ? I’m having the same issues as above and when I restart the server (mycloud home duo) all the metadata is lost and it proceeds to load the libraries again. This take 2 days and is so frustrating.
I have a WD MyCloud drive but it’s an old single drive gen 1 drive so I don’t have the PMS on the drive itself. I run them off of my computer and a Nvidia Shield. You have to have both the WD MyCloud drive and the PMS set to static IP addresses. For example I have the cloud drive permanently set to 192.168.1.11 and the computer set to a static IP address of its own as well 192.168.1.40. Also being that I have 2 PMS running the same time in the house I have 1 device with the port of 32400 and the other as 32401 and etc if you have more PMS in the house. Hope this helps.
