My EPG is no longer updating. What can I do to fix or debug this?

General Discussions Plex Features
1

I noticed that next Sunday’s recording schedule was empty, so manually clicked refresh EPG. Nothing happened.

In the logs there isn’t much except the following :

Jan 15, 2018 19:03:22.128 [1412] DEBUG - Request: [192.168.1.105:60762 (Subnet)] POST /livetv/dvrs/2/reloadGuide (13 live) GZIP Signed-in Token (iomadh)
Jan 15, 2018 19:03:22.129 [1412] DEBUG - Activity: registered new activity 3629881b-7948-4d70-8486-7de64ea44e46 - Refreshing EPG
Jan 15, 2018 19:03:22.129 [1412] DEBUG - Activity: updated activity 3629881b-7948-4d70-8486-7de64ea44e46 - completed 0% - Refreshing EPG
Jan 15, 2018 19:03:22.131 [9172] DEBUG - Completed: [192.168.1.105:60762] 200 POST /livetv/dvrs/2/reloadGuide (13 live) GZIP 2ms 371 bytes (pipelined: 1)

2

I’ve got the same issue. I’m in the UK, and my programme guide runs out on Wednesday 24th. Clicking refresh programme guide says 0% initialising, but then goes back to the clickable refresh programme guide link a few seconds later.

Using Version 1.10.1.4602 on Synology. From logs I get the above, lots of repeated errors about the schema during running migrations

Jan 19, 2018 10:46:17.853 [0x7f3677e7a700] INFO - SQLITE3:0x10, 17, statement aborts at 57: [select * from metadata_items limit 1] database schema has changed

And finally an error:

Jan 19, 2018 10:46:20.006 [0x7f3677e7a700] ERROR - EPG: JSON parse error. Data from request is {“errorCode”:1005,“errorMessage”:“invalid_lineup_id”}
Jan 19, 2018 10:46:20.006 [0x7f3677e7a700] WARN - EPG[onconnect]: Failed to load EPG

3

I had to delete the existing DVR Device and then add it back in again.
I bit of a pain but it is all working again.

4

I’m in the UK. I can confirm what @iomadh wrote. I deleted the DVR completely, I had 3 devices and deleting devices didn’t work, I had to completely delete the DVR. Once I created a new DVR and followed the setup (entering my post code then selecting Freeview which was not the automatic selection) the EPG updated and all my old recording schedule reappeared, I didn’t have to add recordings again.

5

Thanks, deleting and re-installing the DVR worked for me too. I did have to set the default recording options again though.
Sucks that Plex just stopped working though - I hope it doesn’t happen again!

6

Also UK… Mine’s gone too. Just tried deleting the DVR and starting again, but putting in my post code doesn’t enable the continue button :frowning:

7

Ah, it only wants the first part of the postcode (should read better…) seems to be downloading now… fingers crossed. i’ve got recordings scheduled in half an hour… Not sure if it’s related, but i did the windows 10 fall update last night…