My home cloud not connecting to Plex media server

Plex Media Server NAS & Devices
1

Server Version#:
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
I have my cloud home of 1port 3TB and I’m not able to connect to Plex service anymore, however I have a my cloud home duo and it’s working perfectly connected to Plex service. Do you know why? Both are connected directly to the router in the same way…
The one that it’s not working has the following info:
Software version 9.5.0-186
App version 1.32.5.7358-8f4248874

Thanks for any support

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