My media content dissapeared after last PMS upgrade

Plex Media Server
1

Server Version#: PMS 1.21.0.3616 on Red hat 8
Player Version#: Mac Plex web 4.48.1, Plex for Windws 1.24.0.1483, NVIDIA Shield, or web access via server IP address

After the last upgrade to new PMS server version about 1 week ago, ALL my media content dissapeared from the player. I can see all usual web content provided by Plex like movies & shows, Live TV, Web Shows, News, Podcasts etc. I can’t see any of my movies, music or any other kind of media. I can’t even see my PMS server and I don’t see how I can add my PMS server back. The only new option I see is + YOUR MEDIA.

This server is accessible publicly via internet.

Server A connects to Server B for its media content (by mounting the media)

When I tried to login it gave me this message:
This application is at X.X.X.X and is not hosted by Plex. Continue only if you recognize this server and wish to grant access.

After I have successfully logged in using my email and then pin, I still see none of my media content.

I have tried accessing my PMS server via different players, (web player, online, Nvidia) same result.

Any advice is greatly appreciated.

Note I have another local PMS Windows LAN server, not accessible publicly, only locally via local private IP which seems to be working well. Note: all my media is also located on this private Windows server. I tried to access media content located on Windows server from Red Hat server and I was able to successfully mount media on Red Hat from Windows via /mnt/media/my files and folders.

This set up was working fine until recently.

2

I was able to resolve this issue by doing the following:

I went to the server directly and opened plex.tv app directly on the server.
I successfully logged in and THEN it asked me if i want to add my media content libraries by checking each library.

Once I added them, the other players were able to recongnize and see my media too.
However, one of the media libraries still remains empty. It is a music library.

The PLEX message says: This library is currently empty.
You can use the PLEX web app to add some media.
I tried doing it by pointing the media library to the correct source but no luck.
Any help is appreciated.

3

I also resolved this issue with empty Music library by checking that I was adding my music library as MUSIC as oppose to other video types. Since my music is in the form of video, not music files.

It would be nice to have an intelligent AI to tell me what type of files are accepted when creating new library. Only spent 4 hours today troubleshooting this.

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