My NAS files are not available as "Authorized Device"

Plex Media Server NAS & Devices
1

Server Version#: 6.8.0 UNRAID
Player Version#: 1.18.4.2171

I am trying to link my files that are loaded onto a NAS I built using Limewire UNRAID as OS with PLEX.
My NAS is available on my Network and I can access all of the drives. When I try to ADD DEVICE the NAS is not one of the choices therefore when I either launch or run the WEBui in the Plex Docker, I get an error ‘site can’t be reached’ and the IP refuses to connect.

I don’t understand what else I can do to get this all to work and I appreciate any help

2

Your post is kind of confusing…

Can you get into Plex at all?
Did you add a docker path for your media?

3

This is the docker command
Command:root@localhost:# /usr/local/emhttp/plugins/dynamix.docker.manager/scripts/docker run -d --name=‘plex’ --net=‘host’ -e TZ=“America/Los_Angeles” -e HOST_OS=“Unraid” -e ‘VERSION’=‘docker’ -e ‘NVIDIA_VISIBLE_DEVICES’=’’ -e ‘TCP_PORT_32400’=‘32400’ -e ‘TCP_PORT_3005’=‘3005’ -e ‘TCP_PORT_8324’=‘8324’ -e ‘TCP_PORT_32469’=‘32469’ -e ‘UDP_PORT_1900’=‘1900’ -e ‘UDP_PORT_32410’=‘32410’ -e ‘UDP_PORT_32412’=‘32412’ -e ‘UDP_PORT_32413’=‘32413’ -e ‘UDP_PORT_32414’=‘32414’ -e ‘PUID’=‘99’ -e ‘PGID’=‘100’ -v ‘/mnt/user/SutFlix/’:’/movies’:‘rw’ -v ‘/mnt/user/SutPix/’:’/photos/’:‘rw’ -v ‘/mnt/user/SutTunes/’:’/music’:‘rw’ -v ‘/tmp/’:’/transcode’:‘rw’ -v ‘/mnt/user/Sutterstuff/’:’/sutterstuff’:‘rw’ -v ‘/mnt/user/appdata/plex’:’/config’:‘rw’ ‘linuxserver/plex’

8a59eec216e6fd57e6e9c2b91dcdbcdba21336b87a387168d548a7ecd3ca2195

Yes I did. But… in the actual plex.tv app I don’t have my NAS - called SutterStuff available to add as a device so plex will link to the files

4

I can launch plex in desktop and right now the only device it sees is the actual desktop files as well as the plex files that are ‘free’

I can’t connect to the NAS which holds the movies/photos/music etc.

How do U add the NAS which is seen on my network in Plex so I can link the files?

5

In PLEX.tv the NAS is not listed as an Authorized Device.

I did do volume maps within the Plex Docker:
/config/mnt/user/appdata/plex
/movies/mnt/user/SutFlix/
/photos//mnt/user/SutPix/
/music/mnt/user/SutTunes/
/transcode/tmp/
/sutterstuff/mnt/user/Sutterstuff/
/appdata/mnt/user/appdata/

The files are on a NAS which is recognized on my desktop and I can open the main directory and toggle to the various folders with music, movies, photos and ‘stuff’.

I am not sure how to be more clear. NOTHING is connecting to my assets.

on UNRAID the docker container is up-to-date and started. But… when I try to launch the WebUi I get site can’t be reached - IP refused to connect

6

can you get into the plex docker container and see logs for plex media server?
I am assuming this has never worked?

also you dont need to “Add the NAS” once you get its web gui you login to it and it will be added to your account that way.

7

I got everything ‘working’ yesterday or I thought I did! Naming convention for Volume mapping was done completely over after deleting and loading Plex Docker in UNRAID.
I pointed all of my files in PLEX and everything was now connected.
I attempted to load PLEX through my Samsung TV using a Firestick and the APP crashed. I wrnt to the APP setup and flushed the cache and tried again but no luck.

This morning I checked the docker and it was running. The NAS disks are all on and no issue.

I launched the WEBui in plex through the UNRAID. Plex opens up. I entered and get:
No soup for you!

The server you’re trying to access doesn’t want to let you in. Make sure you’re signed in as a user with access to this server.

any idea why?

8

This is the latest LOG from the plex docker
User uid: 99
User gid: 100

[cont-init.d] 10-adduser: exited 0.
[cont-init.d] 40-chown-files: executing…
[cont-init.d] 40-chown-files: exited 0.
[cont-init.d] 45-plex-claim: executing…
[cont-init.d] 45-plex-claim: exited 0.
[cont-init.d] 50-gid-video: executing…
[cont-init.d] 50-gid-video: exited 0.
[cont-init.d] 60-plex-update: executing…
Docker is used for versioning skip update check
[cont-init.d] 60-plex-update: exited 0.
[cont-init.d] 99-custom-scripts: executing…
[custom-init] no custom files found exiting…
[cont-init.d] 99-custom-scripts: exited 0.
[cont-init.d] done.
[services.d] starting services
Starting Plex Media Server.
[services.d] done.
Error in command line:the argument for option ‘–serverUuid’ should follow immediately after the equal sign

Crash Uploader options (all are required):
–directory arg Directory to scan for crash reports
–serverUuid arg UUID of the server that crashed
–userId arg User that owns this product
–platform arg Platform string
–platformVersion arg Platform version string

–vendor arg Vendor string
–device arg Device string
–model arg Device model string
–sentryUrl arg Sentry URL to upload to
–sentryKey arg Sentry Key for the project
–version arg Version of the product

9

I restarted the Plex Docker and it successfully loaded.

I went to the the WEBui and logged in. The NAS - assets are unavailable:

The server “sutterstuff” does not allow secure connections

Its “Secure connections” setting may be set to disabled, or you may need to adjust some settings on your network. You can learn more about secure connections here.

The app is loaded insecurely. You can attempt to use an insecure connection now.

this is a new one. I will continue to dig!

10

If you go to the unraid docker web page and click the Plex docker container there is an option to open a console for the container.

Inside there you will find much more detailed verbose logs that should help you troubleshoot.

11

I see the Console but it is a shell where I type commands

How can I see more detailed verbiose logs?

12

They are stored in your config directory so you can get to them via that console or depending on what you specified for your config directory you can get to them from the main unraid console.

for instance I use /mnt/user/Nokdim/Plex as my config directory so I can browse to “/mnt/user/Nokdim/Plex/Library/Application Support/Plex Media Server/Logs” from the unraid console and see the logs

or you can use the console in the docker container and browse to “/config/Library/Application Support/Plex Media Server/Logs”

both take you to the same place where the logs are stored.

the main log file you will want to look at is “Plex Media Server.log”

13

I don’t understand where I can view the server logs.

I can load the docker on my NAS and it is successful.

When I go onto plex.tv the NAS is NOT available as an authorized device so I can’t link my assets. what can I do to achieve this

14

The Plex Media Server log is located in my appdata on the C drive of my desktop. I have five logs and range from 1.3Kb to 10307kb.

If I delete the logs will plex recreate a new log?

Either way, I can log into plex.tv but NOT have my NAS drive assets appear in authorized devices.

Does anyone have any suggestions?

15

Lets see if I can help clear anything up.

If you are trying to run Plex on your unraid server in a docker then you should not be looking at logs on your windows machine in your c;drive.

Have you run Plex set up in your plex server installed on your unraid server? The easiest way to access that is to go to your Docker tab unsure the plex docker is running and open the web ui from the docker tab.

It sound like you are connecting to a plex server installed on your desktop PC by going to plex.tv

16

Now if you are trying to only store your files on the Unraid server and have plex server run on your desktop PC then you need to map a network drive of your unraid server on your windows machine and add those mapped folders when setting up your libraries.

17

I have loaded a docker on UNRAID PLEX bt linuxserver/plex which is running. I have done the volume maps withing the edit of docker to point to the assets on the raid

18

I did that Chris but my big problem is IF the Desktop is OFF, access to the files would not be possible. Though the files are on the NAS, I have succeeded before to access plex remotely without access to the ‘mapped network drives’ of the NAS. They are mapped on my desktop but the NAS is also,

19

There is the container command run:

Stopping container: plex

Successfully stopped container 'plex’

Removing container: plex

Successfully removed container 'plex’

Command:root@localhost:# /usr/local/emhttp/plugins/dynamix.docker.manager/scripts/docker run -d --name=‘plex’ --net=‘host’ --privileged=true -e TZ=“America/Los_Angeles” -e HOST_OS=“Unraid” -e ‘VERSION’=‘docker’ -e ‘TCP_PORT_32400’=‘32400’ -e ‘TCP_PORT_3005’=‘3005’ -e ‘TCP_PORT_8324’=‘8324’ -e ‘TCP_PORT_32469’=‘32469’ -e ‘UDP_PORT_1900’=‘1900’ -e ‘UDP_PORT_32410’=‘32410’ -e ‘UDP_PORT_32412’=‘32412’ -e ‘UDP_PORT_32413’=‘32413’ -e ‘UDP_PORT_32414’=‘32414’ -e ‘PUID’=‘99’ -e ‘PGID’=‘100’ -v ‘/mnt/user/SutFlix’:’/movies’:‘rw’ -v ‘/mnt/user/SutTunes’:’/music’:‘rw’ -v ‘/Transcode’:’/Transcode’:‘rw’ -v ‘/mnt/user/SutPix’:’/photos’:‘rw’ -v ‘/mnt/user/Sutterstuff’:’/stuff’:‘rw’ -v ‘/mnt/user/appdata/plex’:’/config’:‘rw’ ‘linuxserver/plex’

26d2e7e7c514c96c07bd2959e83144cab3ee973642dc8e46f9dc6eb415cc57bc

The command finished successfully!

20

What you have not answered is are you trying to run plex and store files on your unraid server

or are you trying to run plex on windows and store files on unraid