My Plex Medi Server is crashing

Plex Media Server Desktops & Laptops
1

Server Version#:1.42.2.10156-f737b826c
Player Version#:It doesn’t matter which version
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

Crash Reports.zip (2.3 KB)

My Plex Media Server is crashing.
On Sunday, January 4th, 2026, in the evening, while watching episode 3 or 4 of season 1 of Stranger Things, my Plex Media Server suddenly crashed. Despite trying various things to get it working again since yesterday, it hasn’t fixed itself. Since it hasn’t given any indication of the problem, I can’t understand what caused the crash. When I right-click on the tray icon in the bottom right corner of the Plex Media Server, it starts with “update library,” etc. However, when I click “Open Plex…”, the tray icon disappears and the program disappears when the main page opens. When I restart it, if I can navigate to the “TV Shows” section (which should be named), the tray icon doesn’t disappear and the program continues to run. But when I go to my Movies library, the tray icon disappears again and the program disappears. If I can somehow navigate to any movie content, then the tray icon doesn’t disappear and the program appears to be running. But in any case, when I go to my Movies library or the Plex homepage, the Plex Media Server tray icon disappears and the server program disappears. I can’t understand what’s causing this. I need help with this.

Server hardware and operating system:
*ProLiant MicroServer Gen10 Plus v2

*Windows Server 2025 Standard 24H2 Install date 10.10.2025

*Intel(R) Core™ i3-10105 CPU @ 3.70GHz (3.70 GHz)
*NVIDIA Quadro K600 graphics card
*16 GB DDR4 2666 RAM

NOTE: The help has been translated into English using Google Translate.

Thank you for your understanding.

2

Can you please post a copy of your server logs, not just the crash report log?

3

Plex Media Server Logs_2026-01-06_22-09-59.zip (541.5 KB)

Is this my file?

4

@ChuckPa Looks like this might be another corrupt image causing server crash. Can you confirm my thoughts?

Jan 06, 2026 22:06:55.677 [9088] DEBUG - [Req#d8/PhotoTranscoder] Request for url [/library/metadata/44878/thumb/1767471483?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx] (is local: 1 upscaled: 1)
Jan 06, 2026 22:06:55.690 [9088] DEBUG - [Req#d8/PhotoTranscoder/Req#d9] Calculated media file path for path [metadata://posters/2a4e5922ed5a49e02f52513a780d3c3c02e28612]: ["C:\Users\manisa79\AppData\Local\Plex Media Server\Metadata\Movies\1\de64bea735b9ad1a0737b562efe4846bcd01cb7.bundle\Contents\_combined\posters\2a4e5922ed5a49e02f52513a780d3c3c02e28612"]
Jan 06, 2026 22:06:55.691 [9088] DEBUG - [Req#d8/PhotoTranscoder] Calling back into ourselves for photo to transcode, optimizing the process (status: -1)
Jan 06, 2026 22:06:55.692 [9088] DEBUG - [Req#d8/PhotoTranscoder] Photo cache obtained 126538 bytes from /library/metadata/44878/thumb/1767471483?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Jan 06, 2026 22:06:55.800 [6120] DEBUG - [JobRunner] Job running: "C:\Program Files\Plex\Plex Media Server\CrashUploader.exe" "--directory=C:\Users\manisa79\AppData\Local\Plex Media Server\Crash Reports\1.42.2.10156-f737b826c" --version=1.42.2.10156-f737b826c --platform=Windows "--platformVersion=10.0 (Build 26100)" --serverUuid=062d7e313ad8675f0236100cd6ce79a65719d644 --userId=manisa79@hotmail.com --sentryUrl=https://o17675.ingest.sentry.io/api/1233455/ --sentryKey=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx --vendor=HPE --model=x64-x64 "--device=ProLiant MicroServer Gen10 Plus v2" --sessionStatus=crashed --sessionStart=1767726301 --sessionDuration=114
5

@dbirch

Something is clearly corrupted.

Given it happens on both Series and Movies implies Codecs (corrupted / bad download when going to 1.43.0)

Does Windows allow you to uninstall and keep all the user data (the server instance) ?

If so, I would do the following:

  1. Uninstall PMS
  2. Go into the Codecs directory, delete everything except the device_id file.
  3. Go into the Drivers directory and delete everything
  4. Now reinstall 1.42.2 (Public PMS release)
  5. Retest (It will be slightly slower to start the first few playbacks as drivers and codecs download & load )
6

C:\Users\manisa79\AppData\Local\Plex Media Server\Metadata\Movies\1\de64bea735b9ad1a0737b562efe4846bcd01cb7.bundle\Contents\_combined\posters\2a4e5922ed5a49e02f52513a780d3c3c02e28612

After deleting the files in the directory, Plex Media Server continued to function without problems.

Thank you very much for your help.