Server Version#: DSM 7.1-42661 Update 2
Player Version#: 1.21.2.5929-7000
Background:
- Plex was working fine up until about a month ago.
○ I started having issues where my Roku devices were showing in offline mode, but I was still able to view content, but updated content wasn’t displaying.
○ Plex was working fine on my android and PC devices fine at this time.
○ Plexamp was also working fine on my android device at this time as well.
- I uninstalled Plex from my NAS
○ This didn’t resolve the issue.
○ I also deleted the shared folder that was used by the Plex install.
- I changed the DNS to 8.8.8.8
○ This seemed to resolve some connection issues I was having at the time of the install, but I’m still having problems gettings my server to be recognized by Plex.
Notes:
- Attempting to install this package:
○ PlexMediaServer-1.27.2.5929-a806c5905-x86_64_DSM7.spk
- Performing a manual install of the package on my NAS
- Installing with a claim token
- Plex successfully installed on NAS
- Verified that PlexMediaServer has Read/Write to all necessary file shares
- Opening Plex and I get this message:
○ “Plex is not reachable. We are unable to connect to plex.tv at this time. Please try again later.”
- Tried to open Plex in InPrivate/incognito mode. I get the same result.
Deleting Preferences.xml orphaned your server. Until reclaimed, it won’t show up in your account. Deleting it is the last thing we try in order to reclaim a server.
Jul 11, 2022 13:23:21.511 [0x7fe5229c3b38] WARN - [HttpClient/HCl#25] HTTP error requesting GET https://plex.tv/api/v2/features?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (60, SSL peer certificate or SSH remote key was not OK) (SSL: no alternative certificate subject name matches target host name ‘plex.tv’)
I would have reset your cerificate but apparently you deleted the server already?
To move forward,
Stop PMS
Using FileStation,
Navigate to PlexMediaServer/AppData/Plex Media Server/Cache
Delete Certificate.p12 -or- cert-v2.p12 (whichever you have)
I’m still getting the “Plex not reachable message after the installation.”
I’m still not seeing any cert files in the cache folder in the new installation.
I’ve attached the latest logs zip as well. Thanks!
Install the package again
– Plex Claim Token option
– Click “Get Plex Claim Token”
– COPY the token from the new browser tab
– Return to the installer tab and PASTE the token in the box.
– NEXT NEXT NEXT and let it install.
Observe it takes a little longer to install (It’s getting new credentials from Plex.tv)
When complete, confirm
– Successful install
– Successful claim – AND SHOWS YOUR PLEX ACCOUNT NAME (important)
Tried these steps:
- Switched back to Google DNS (8.8.8.8)
- Choosing the middle option for uninstall
○ Sign out and unclaim
- Claim showed my username
- Rebooted my Synology NAS
- Opened web browser in inprivate mode
- Plex not available message appears
I’ve attached the newer logs after these steps.
One weird thing I’d like to point out is that when I open up the Plex browser on my NAS it shows a different set of accounts than what shows when I click “Open Plex” from the plex.tv website.
Jul 11, 2022 15:57:48.104 [0x7fb3fab7ab38] WARN - [HttpClient/HCl#b] HTTP error requesting GET https://plex.tv/api/v2/features?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (60, SSL peer certificate or SSH remote key was not OK) (SSL: no alternative certificate subject name matches target host name 'plex.tv')
Please confirm you’re not using a DDNS, your own FQDN, or Synology Quick Connect to open the server.
you should only be using the LAN IP address to open it this first time after claiming.
Now we can return to your certificate. (which Plex.tv does not have for you)
This instance of the server can’t talk to Plex.tv (certificate problem)
Stop PMS
Open Filestation
Navigate: PlexMediaServer/AppData/Plex Media Server/Cache
Now delete Certificate.p12 or cert-v2.p12
Start PMS.
What this does is force PMS to use the default (built in) certificate for initial plex.tv communication
It then gets a new certificate and starts normal communication.
Tried these steps:
- Uninstalled w/ sign out and unclaim
- Deleted PMS shared folder
- Rebooted NAS
- Manual install
- Obtained claim with username successfully
- Rebooted NAS again
- Went to this URL after reboot: http://192.168.1.169:32400/web/index.html#!/
- Plex not reachable message appears
I was using the Quick Connect URL, but going to the ip directly after the initial claim still gave me the plex not reachable message.
I wasn’t able to find any cert files like you mentioned in the Plex Media Server/Cache folder and sub folders after this latest install.
I uninstalled/reinstalled using the exact same steps as before, but I did this all outside of quickconnect and used the IP address 192.168.1.169 and the URL that you recommended in the previous post.
Do you have a certificate attached in DSM other than DSM’s internal certificate?
HttpClient/HCl#4] HTTP error requesting GET https://plex.tv/api/v2/user?includeSubscriptions=1&includeProviders=1 (60, SSL peer certificate or SSH remote key was not OK) (SSL: no alternative certificate subject name matches target host name 'plex.tv')