NAS WD pr2100 opens Plex Media Server app but upon log in plex sees it as a MEDIA PLAYER INSTEAD

How can i get a plex employee to look at my issue to see if they can help? so far no success in finding a solution to my problem in forums. I recently posted this issue…and can’t seem to find others that are exactly like it… so any help would be appreciated.

Here is my post, in case you or another plex employee can take a look and see if it’s something they might be able to assist with.

This would be amazing and greatly appreciated…