Server Version#: 7
Player Version#: 4.69.1
I accidentally deleted my NAS server from my Plex player. How do I “discover” the server and reconnect to it? The server is on the same network as my PC (windows-based) but is not physically connected to it via cable, only via wifi. The server still appear on my DSM when I log in. Any help is appreciated.
This is an easy recovery.
Uninstall the DSM 7 Plex app - Use the (default) KEEP option
Install the same package again - Use the “Plex Claim Token” option
It will take about 20 seconds longer for the installer and Plex.tv to communicate
It will respond and tell you that It’s claimed to your Plex username.
When PMS starts, give it an additional minute to synchronize with Plex.tv
Now open it by the direct NAS IP address (don’t use the package center link yet)
Confirm it’s all back.
This may be a stupid question but how do I uninstall DSM? I am accessing the web version, so I may not have installed anything on my PC
Your Synology is running DSM 7, correct?
If so, uninstall Plex Media Server (not DSM 7) from the NAS using the Synology Package Manager. Then proceed with the rest of the steps.
I have uninstalled Plex Media Server from DSM.
When I reinstall, there was no “plex claim token” option.
My steps:
Any point did I do anything wrong?
Are you wanting to reclaim only
-or-
Reclaim + Migrate to DSM 7 ? (Is the “Plex” shared folder empty ?)
I already have content in my NAS and using Plex for a while.
Recently, Plex has been having issues assessing my content (drive was there but not accessible, had a cross icon), so I went in to look at the settings. I updated my Plex version to the latest version and upgraded to DSM 7 as well. However, it didn’t solve my issue. Then I did the stupid thing to remove the NAS drives from my Plex player and realised I can’t connect back.
Later I also installed Synology’s video station but realised it didn’t work as well as Plex, so I wanted to see if there’s any way I can get Plex working again. Video Station was also making some weird changes to my drives and now I cannot see some of those content I transferred to Video Station in my File Station.
Hope this explains where I am right now.
Any further thoughts what I can do next?
When you upgraded from DSM 6 → DSM 7, —
Not being able to see content is a Permission problem which is well documented.
Post #17 (the first) is for the Shared Folder.
Post #18 (the second) corrects the permissions inside shared folders – which is sometimes needed.
I did not uninstall before upgrading.
I used “Repair” when prompted during the upgrading.
I also reinstalled PMS after upgrading.
I have also changed the permissions as follows:
Local users: Plex → Read/Write
System internal users: PlexMediaServer → Read/Write
However, my NAS still did not show up in Plex Media
Previously, the folders were there but with a “cross”, so I removed them. Now I can’t get them back at all.
Wow. Regrettably, you did just about everything wrong which could have been done wrong.
We can fix it but it will take a few iterations.
Let’s go back to the beginning.
It’s okay. We can figure out slowly.
I cannot find the Plex folder in DSM. Is this a problem?
Control Panel - Shared Folders
Scroll down to the Plex shared folder (if not here then it got deleted along the way)
EDIT the Plex shared folder → Permissions tab
Give your username R/W permission so you can see it in FileStation.
Now tell me what you find.
You should find Library / Application Support / Plex Media Server
I could do 1 to 4, but I do not find Library/Application Support/Plex Media Server
Where am I supposed to find it?
Some further considerations:
(1) I realised I can access my NAS from an older laptop. When this laptop was turned on, Plex App can access the folders on my NAS. While I can “see the folders”, I can play the videos - error message “Please check the file exist and the necessary drive is mounted”.
(2) While unable to access Plex for a while, I installed Synology Video Station and sync one of my NAS folder with it. Since then, that particular folder is not appearing on my Plex App at all. I have since deleted SVS.
Please confirm for me –
Plex Media Server migration to DSM 7 started: Sat Oct 30 15:26:16 EDT 2021
=== Sat Oct 30 15:26:16 EDT 2021 === Start: Change ownership
=== Sat Oct 30 15:29:45 EDT 2021 === Completed: Change ownership
=== Sat Oct 30 15:29:45 EDT 2021 === Start: Convert symbolic links
=== Sat Oct 30 15:34:41 EDT 2021 === Completed: Convert symbolic links
=== Sat Oct 30 15:34:41 EDT 2021 === Start: Migrate Plex Media Server
=== Sat Oct 30 15:34:41 EDT 2021 === Completed: Migrate Plex Media Server
=== Sat Oct 30 15:34:41 EDT 2021 === Completed: Migrate Plex Media Server
=== Sat Oct 30 15:34:41 EDT 2021 === Start: Clean /volume1/Plex
=== Sat Oct 30 15:34:41 EDT 2021 === Completed: Clean /volume1/Plex
AppData sub-folder, and Plex Media Server folder under that with what looks like your server metadata.If you have the following -
Then it appears your server is fully migrated to DSM 7
I want to make certain no data is lost hence why I’m verifying everything.
The last step before we reconnect the server -
Logs → Compress to Logs.zip
I will review it to make sure there are no hidden network errors blocking PMS from working as it is now.
Let me know if I am looking at the right things based on the screenshot I’ve provided. I am keen to start from scratch to get Plex back on track.
I am indeed looking for “Migration.log” in the folder named “Plex”.
I see you have other “Plex*” folders. Those are your media ?
I think, which I ask you to confirm.
Is this correct?
Yes, all the Plex* folders (including Plex folder itself) contain my media.
I confirm
I have upgraded to DSM7
I have installed Plex app for DSM7
I cannot find the meta data (Plex/Library/Application Support/Plex Media Server" - any idea where can I locate this?
Main thing is I cannot find the meta data… any idea where I can locate this?
