I set up the Plex Server on my Synology DS 1019+. It was working fine until I selected the option to manually specify the public port and put in what I thought was the correct port to use. I apparently was mistaken and should not have used the port number I put in. Prior to making this selection the Plex Server was working fine on all of my devices. Afterwards the server will not run and states, " This site can’t be reached xx.xxx.x.xxx took too long to respond. * Search Google for [229 110 32400 web] ERR_CONNECTION_TIMED_OUT"
I decided to undo my mistake, however, since the server will not run I am unable to deselect the manual specification of the public port. I have uninstalled and reinstalled the Plex Server on the synology, and that has had no effect. I have also deleted the server from the Plex account in the hopes that it would somehow allow me to reset the port selection, but that has not worked either.
Can anyone provide some assistance or instructions on what to do next? I have read through forum entries, but have not located one that addresses this issue. I found one that directs the user to check a box allowing the Plex client to look at all ports for Plex media, but I have been unable to locate that option in the Plex account.
Unfortunately that was a pic I grabbed online to show which box I had checked, entered a port number, and then saved. My server was reachable from outside of my network prior to that action. I am unable to change any settings in PMS at the moment because it will not even launch for me. I get the “This site can’t be reached” screen. I can look at the PMS logs, but my lack of knowledge means I am unable to determine where in all of the lines of information the problem is located. After stopping the PMS, and opening the preference file, it only lists the following pairs:
I have attempted to uninstall and reinstall PMs twice on the synology in the hopes that would allow me to set it up again from scratch and undo the mistake I made. However, there must be a file somewhere that I am missing that is preventing me from doing that successfully.
Yes, I am using it currently to try each of the proposed solutions as we discuss them for PMS.
Could the reason the Preference File does not show an entry for the Manual Port MappingMode be because I have uninstalled and reinstalled PMS since I made that change?
No. Uninstall / reinstall has no impact on the Plex data itself.
I keep the program files in a separate place on Synology (/var/packages).
I keep your metadata & system configuration on /volume1/Plex (by default).
You can try to
Stop Plex
rename “Preferences.xml” to “Preferences.xml.old”
Start Plex
Open it and begin, what it thinks, a new installation.
In this case, DO NOT create new library sections. Your libraries are still there.
Continue through the setup wizard normally
Arrive at the dashboard.
If all this is good. we can now go to “Settings - Authorized Devices - Servers” (left corner) and Remove the original .
No problem with showing you how to tunnel. That part is easy.
The challenge here is getting into the NAS, using SSH, without leaving your system exposed to other SSH intrusion attempts while we’re doing it.
Do you have VPN capability where your computer can be ‘essentially’ on the same LAN? What we need is to get you “local” to it somehow (at the IP address level).
I have been using QuickConnect for the synology to access it remotely. After I return home this evening I can get on one of my computers locally on the same LAN.
If you can outline what I have to do this evening, I will attempt it once I get home and then post my results. Happy to give it a try. Thank you again for your help.
