Ah, thanks Tom, I see it now.
Let’s try the following to narrow this down:
- pick a small video file and copy it
- rename the copy to “Super Duper Trailer-trailer.ext” (where
.extis the original file extension) - place the file next to one of your regular movies – e.g.
Movies <- library folder
Your Movie (Year) <- movie folder
Your Movie (Year).ext <- movie file
Super Duper Trailer-trailer.ext <- the "fake" trailer
- re-scan the library
- open the movie and check if the fake trailer is showing up
- attempt to play it
Does that “fake trailer” play ok?
–
to clean up afterwards… simply delete the fake trailer and re-scan your library again.
Is that what you meant?
It does show up after re-scaning library.
My question is why did it stop working it worked just fine and I didn’t have to do any of this. But in answer to your question it does play. But I don’t want to download trailers to be able to use that feature. I never did before.
Thanks for checking…
Yes, that’s what I meant. I just figured that Plex didn’t even require a re-scan when I tested this myself… by opening the pre-play screen, Plex just found/added the trailer… and both (online, local) are playing fine.
This implies your issue could be network related.
Can your Plex Media Server play any of the online media sources (news, podcasts, web shows, video on demand)? If you have those all disabled… could you enable it just for testing?
If none of them work, this could suggest an issue with DNS rebind protection in your router (or on ISP level).
Actually yes it can play podcasts, news and the free Movies and T.V. I though network as well So I tried that as well as reset my xfinity modem. It is just the extras and trailers causing the issue. Everything else plays fine.
Plex Media Server Logs_2020-02-04_16-31-11.zip (2.0 MB)
At 4:31 p.m. I played Curse of the Blair Witch .
Ok… that leaves us with one other option:
Can you check the time that is set on your server to confirm it’s accurate? (e.g. is your server’s OS automatically setting date & time)?
Online trailers are licensed from a partner of Plex. When the video is looked up, that request contains an expiration timestamp. If your date/time is off, this could result in the partner sending an error message instead of the video file (which would in consequence cause the transcoder to fail as that expects a video file… not an error message)
we’re in different timezones… it still looks off to me 
Your Windows shows 4:34 PM on Feb 4, 2020
On my watch it’s 00:44 AM on Feb 5, 2020…
Excluding timezones, your computer seems to be about 10 minutes off – (except you just took the screenshot 10 minutes ago in anticipation of this question) 
Actually I had just taken that after you had asked. But I did see that article when I first started having the issue.
I have no Idea whats up with this.
you just lost me…
are we still on the time settings, “that article”(?) or the online trailers not playing?!
The Time settings are correct. And the trailers still wont play, Lol
What is the partners site that it goes to get the trailers? Is it able to be browsed to?
No, they’re not offering a public trailer library… just an API used by the Plex Media Server.
Running out of ideas…
You could still take a look at your router’s settings and if it allows you to set exceptions for so called “DNS rebind protection” -> see “DNS Rebinding” in the linked support article:
I agree that your time looks off. The forum shows your post at 4:42pm your time. Your screen shot show 4:34pm so it is 8 minutes off, unless it took you 8 minutes to make your post after taking the screeshot. As a test, change your time ahead an hour, see if the video will play.
Ok that actually fixed it when I set it to 6:17 pm instead of 5:17 pm. But the correct time is 5:17 pm
So how do I fix that cause in Utah Right now it is 5:19 pm not 6:19 pm
I changed back an hour to the correct time but I turned off the adjust for daylight savings time automatically and it plays fine still. I stand corrected it doesn’t play with the correct time. Oh well Ill leave it this way so it works I just don’t get why it just started happening.
I’m confused but thanks you guys. I appreciate all the help
Windows gets it’s time from Microsoft. Maybe their clock is wrong. You can change the time server. Try time.nist.gov instead. Or you can just turn off the automatic part and set the time manually.
