Server Version#: Player Version#: <If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled> Hello. I need a QuTS hero expert to help me. I am trying to backup my PlexData folder and am running in to permissions issues. I cannot copy some files/folde…

Easy thing to do :slight_smile: [image] Qnap faq.....read me first! Tips, Tricks & How-Tos Q28: How to use the PlexData share The PlexData share, available in PMS 1.19.5 and above, can be used in multiple ways, like: Obtain log files to post in the forum …

Thank you. I will try that. So you cannot just access directly without compressing? Also, when I restore, do I extract directly to the Plex Media Server folder or somwhere else and copy in?

Didn’t work… I get the error “Unable to perform this action. You do not have enough permissions, or this folder is read-only”

Are you signed into the QNAP with an account which has Administrator privilege ? What privileges / permissions did you assign when you created the shared folder ?

I am signed in as admin and also tried my personally created account in the administrators group. Permissions are set to R/W. [image]

This doesn’t work for you?? [Screenshot from 2023-12-21 15-44-50] I do everything as ‘admin’. Accounts with “administrator privilege” are useless when dealing with the underlying Linux filesystem

Signed in as admin. Navigating to the folder in your screenshot and clicking compress then leaving all options as-is and I get the permissions error

What are the QuTS permissions set for ? There is something fundamentally wrong with how the underlying storage permissions are set.

I’m sorry, I don’t understand the question. If you mean the permissions for the admin user, it is set to R/W on all shared folders. Thank you for taking the time by the way.

If you are using the ‘admin’ account, this translates internally to the ‘root’ (super) user. I am finding a major problem with QuTS on our lab system. This isn’t how it’s supposed to work. [Screenshot from 2023-12-21 21-56-43] I will continue to research. In the intrim, you will need to do…

Need help with Plex backup using QuTS

Plex Media Server

ChuckPa December 21, 2023, 6:03pm 2

Easy thing to do

After creating the shared folder and restarting Plex (so it populates with the location),

Stop Plex
Open FileStation → PlexData → Plex Media Server (get into the folder)
Highlight the entire contents of the Plex Media Server folder
Right-Click → Compress
When the compression completes, it will be your full backup of Plex.
Move it / copy it to wherever you want.

More info in the FAQ

Topic		Replies	Views
QNAP PlexData... unable to access PMS folders now Plex Media Server server-qnap	40	240	May 27, 2025
PlexData share for QNAP systems Plex Media Server server-qnap	255	14373	November 17, 2024
Migrate Plex data form QNAP to another QNAP Plex Media Server server-qnap	58	883	August 21, 2024
Create a share for Plex Library Directory Tips, Tricks & How-Tos server-qnap , tipstricks	75	14928	August 21, 2020
PlexData share under 1.23x was never auto shared upon install. Migration successful from Windows General Discussions server-qnap	29	407	August 28, 2021

Need help with Plex backup using QuTS

Related topics