Need help with Plex Media Server crashes randomly on Windows 10

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1

I have a plex server running on a Windows 10 PC with an i9 CPU.

Currently running version 1.18.3.2156.

I keep getting randomly crashes of my server. What i notice is that my Plex Media Server exe is not running anymore as a proces and Plex disappears from the windows taskbar. I need to force close all other Plex processes and then i can start the server again.

I disabled the firewall and bitdefender because i thought it might solve it. But it keeps crashing. Roughly 2-3 times a week.

In the Plex Media Server log i cant seem to find anything that can help me to find the cause of the crash.

For some reason the crash dumps dont get send. See error below.

[14100] ERROR - Failed to upload crashdump 4dcac9ec-a5bb-495a-a3a4-5424b1b81b29: 429

Anyone here can help me in the right direction to find the cause of this crash problem?

Scanning through the plex media server log i see some errors:

ERROR - Unable to find client profile for device; platform=Kodi, platformVersion=18.5 Git:newclock5_18.5-Leia, device=RaspberryPi, model=Unknown

Jan 05, 2020 21:43:52.602 [3260] ERROR - LPE: unknown item 49789.
Jan 05, 2020 21:43:52.602 [3260] ERROR - Sync: failed to generate query for path library://62bfcbb6-1fe3-43cf-93ed-4d84580dcb5a/item/%2Flibrary%2Fmetadata%2F49789 in sync item 41399832
Jan 05, 2020 21:43:52.602 [3260] ERROR - Sync: skipping items for sync list 39691676, sync item 41399832: unable to generate sync set query

Jan 05, 2020 21:37:28.088 [3552] ERROR - [FFMPEG] - Cannot load nvcuda.dll
Jan 05, 2020 21:37:28.088 [3552] ERROR - [FFMPEG] - Could not dynamically load CUDA

1 Like
2

When I had a very similar issue I had to turn off ‘Use hardware acceleration when available’ in the settings.

3

Since the last update 1.18.4.2171 no more crashes for me. Also with hw transcoding enabled.

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