Need Help!

General Discussions
1

I moved my plex server over to a faster computer i7 920 with a passmark of roughly 5800 when last tested. However I can’t even do one 1080 stream on my HOME NETWORK without lag! What is going on. I thought that at 10mbs a passmark of roughly 2000 would be able to handle one stream and yet it is crippling my cpu to 100%. I have direct play and direct stream on and its only a 6gb mp4 file. Why am I having so much trouble and why is one stream crippling my cpu like this?

P.S. I have nothing running in the background only the plex server.

Thanks for you guys help!

2
  • Which client is used?
  • is there a bitrate limit set in the client?
  • is there a bitrate limit set on the server? (Settings - Server - Remote Access)
  • Plex XML info of the file played
  • are subtitles used?
3
  • using windows 10
  • Version 1.2.6.2975 (most up to date)
  • Streaming Quality on player is Local 10mbps, Remote 4mbps, online 8mbps
  • There is no bitrate limit set on the server
  • Plex XML info says “This XML file does not appear to have any style information associated with it.” Below is the document tree
  • No subtitles are not being used.

Thanks for the help.

4

There is something wrong about that file.
Plex has determined an bitrate of requiredBandwidths="2147483647,2147483647,2147483647,2147483647,2147483647,2147483647,2147483647,2147483647"
This is clearly wrong.
Are you able to edit the metadata of this file?
If so, remove the embedded poster image. (iTunes should do the trick)
Afterwards, re-Analyze the file, then repeat the playback test.

I’d be very interested in the original file for further analysis by the developers.

5

Not sure how to remove the embedded poster image. I put the file into the itunes library and ran the file but the poster image still shows up. Is there another step I have to do?

Even though I didn’t remove the embedded poster I put the file back into my plex server and then re-Analyzed the file. Still resulted in the same problem. Could it be because I didn’t remove the poster in step one? How do I remove?

6

Ok I figured out how to remove artwork sorry. Was very simple. Also I have no problem in giving you guys the original file. I’ll update as soon as I run next re-Analyze and test.

7

This didn’t work. I do not know if I can alter the metadata. I ripped this movie from my own iTunes media account. Could that have anything to do with it. Or does plex have a suggested program for iTunes movies? I use makeMKV for my blu rays but those files seem to be working just fine.

8

Movies from the iTunes store are DRM-infested. Plex cannot handle such a file.