Network error / Bluray problem on local network

General Discussions
1

I just finished wiring the house with Cat6 to a nice gig switch in order to use Plex in the house. When I am trying to watch Bluray movies I have 2 problems.

  1. When I have the Plex client on the Samsung SmartTV set to transcode the video, it will play for about 20 seconds and then give a “network error message”

  2. When I set the playback mode to Auto, then the Blueray plays, but I don’t hear any sound through the soundbar connected to the TV.

What can I do to resolve either of these issues??

2

Can you please verify:

  1. Settings - Server - General - Show Advanced: Debug on, Verbose off
  2. Recreate the failure
  3. Wait 30 seconds
  4. Capture the logs (Settings - Server - Troubleshooting - Download Logs)
  5. Attach the ZIP
3

Absolutely. The problem happened about 8:55pm MST, hopefully the log error is close to that time.Plex Media Server Logs_2019-05-08_20-55-24.zip (1.7 MB)

4

And that is with transcoding turned on within the Samsung SmartTV app

5

@ChuckPa Did those logs provide any useful information to this issue?

6

My apologies for being so slow to reply. It’s been a very busy week.

Yes, the logs were very revealing. DNS failures caused by apparent adapter dropout.

May 08, 2019 15:51:44.389 [0x7f7d877fe700] DEBUG - Scanning for plug-ins in "/usr/lib/plexmediaserver/Resources/Plug-ins-4610c6e8d"
May 08, 2019 15:51:44.389 [0x7f7db57fa700] ERROR - Error issuing curl_easy_perform(handle): 6
May 08, 2019 15:51:44.389 [0x7f7db57fa700] WARN - HTTP error requesting GET https://plex.tv/media/providers?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (0, No error) (Could not resolve host: plex.tv)
May 08, 2019 15:51:44.389 [0x7f7da77fe700] ERROR - Error issuing curl_easy_perform(handle): 6
May 08, 2019 15:51:44.389 [0x7f7da77fe700] WARN - HTTP error requesting GET https://plex.tv/servers/7006d711956e80566c7a2521e37f752511cfa2a2/access_tokens.xml?auth_token=xxxxxxxxxxxxxxxxxxxx&includeProfiles=1&includeProviders=1 (0, No error) (Could not resolve host: plex.tv)
May 08, 2019 15:51:44.389 [0x7f7db57fa700] ERROR - Error parsing content.

The server then panics because the computer seems to have lost its network interface.

May 08, 2019 15:51:45.852 [0x7f7db57fa700] DEBUG - HTTP requesting GET http://plex.tv/pms/:/ip
May 08, 2019 15:51:45.852 [0x7f7dca5def00] DEBUG - NetworkService: Quick dispatch of network change.
May 08, 2019 15:51:45.853 [0x7f7d73fff700] ERROR - NetworkService: Couldn't join multicast group: set_option: No such device
May 08, 2019 15:51:45.853 [0x7f7d73fff700] ERROR - Error broadcasting message: send_to: Network is unreachable
May 08, 2019 15:51:45.853 [0x7f7d73fff700] DEBUG - Network change for advertiser.
May 08, 2019 15:51:45.853 [0x7f7d73fff700] DEBUG - NetworkService: Setting up multicast listener on 0.0.0.0:32410 (outbound: 0)
May 08, 2019 15:51:45.853 [0x7f7d73fff700] ERROR - NetworkService: Couldn't join multicast group: set_option: No such device
May 08, 2019 15:51:45.853 [0x7f7d73fff700] ERROR - Error broadcasting message: send_to: Network is unreachable
May 08, 2019 15:51:45.853 [0x7f7d73fff700] DEBUG - Network change for advertiser.
May 08, 2019 15:51:45.853 [0x7f7d73fff700] DEBUG - NetworkService: Setting up multicast listener on 0.0.0.0:32412 (outbound: 0)
May 08, 2019 15:51:45.853 [0x7f7d73fff700] ERROR - NetworkService: Couldn't join multicast group: set_option: No such device
May 08, 2019 15:51:45.853 [0x7f7d73fff700] DEBUG - NetworkService: Network change for browser (polled=0), closing 0 browse sockets.
May 08, 2019 15:51:45.853 [0x7f7d73fff700] DEBUG - NetworkService: Setting up multicast listener on 0.0.0.0:32413 (outbound: 0)
May 08, 2019 15:51:45.853 [0x7f7d73fff700] ERROR - NetworkService: Couldn't join multicast group: set_option: No such device
May 08, 2019 15:51:45.853 [0x7f7d73fff700] DEBUG - NetworkService: Browsing on interface 127.0.0.1 on broadcast address 127.255.255.255 (index: 0)
May 08, 2019 15:51:45.853 [0x7f7d73fff700] DEBUG - NetworkService: Network change for browser (polled=1), closing 0 browse sockets.
May 08, 2019 15:51:45.853 [0x7f7d73fff700] DEBUG - NetworkService: Browsing on interface 127.0.0.1 on broadcast address 127.255.255.255 (index: 0)
May 08, 2019 15:51:45.853 [0x7f7d73fff700] DEBUG - NetworkService: Network change for browser (polled=0), closing 0 browse sockets.
May 08, 2019 15:51:45.854 [0x7f7d73fff700] DEBUG - NetworkService: Setting up multicast listener on 0.0.0.0:1901 (outbound: 0)
May 08, 2019 15:51:45.854 [0x7f7d73fff700] ERROR - NetworkService: Couldn't join multicast group: set_option: No such device
May 08, 2019 15:51:45.854 [0x7f7db4ff9700] ERROR - Error issuing curl_easy_perform(handle): 6