I am using an AppleTV 4K and it is directly connected to my Netgear Nighthawk Router and my PMS is also directly connected to that router but I get a message saying my network is not fast enough. The router is a gigabit router so I am not sure why it should not be fast enough. Any suggestions on how to improve the speed available?
to get things straight… when you say “directly connected” – do you mean directly connected through a wired connection or using a WIFI?
directly connect via ethernet cable
Might the movie be transcoding or direct streaming?
What does Now Playing show when you are watching the movie?
https://app.plex.tv/desktop#!/status/playing
It is direct streaming and buffering constantly until get the message that the network is not fast enough. I have play original Quality on in under settings.quality To get the movie to play I have to turn on Convert Automatically. This starts the Transcoder. The originally file is a 4K file being played to a AppleTV 4K on a 4K Samsung High Def TV.
Does your PMS workstation/server have a gig Ethernet card? It might be the choke point, or improperly set for a lower transmission rate.
yes I have the new iMac which is gigabit
Can you post the MediaInfo text output for the movie?
Is the file an MKV? If so, remux it to an mp4. Then it can direct play instead of direct stream.
The AppleTV 4K prefers everything in an mp4 container and with AAC or (E)AC3 audio. See Tech Specs.
Edit: AppleTV 4K Tech Specs: https://www.apple.com/apple-tv-4k/specs/
You can use Subler to remux the MKV to a MP4.
Not sure why it is saying 1080Pbut the width and height is 4K
Video Resolution 1080p
Duration 2:43:27
Bitrate 4635 kbps
Width 1920
Height 534
Aspect Ratio 2.35
Container MP4
Video Frame Rate NTSC
Web Optimized No
Has 64bit Offsets true
Video Profile high
Part
Duration 2:43:27
File Blade Runner 2049 4K (HD).m4v
Size 5.29 GB
Container MP4
Has 64bit Offsets true
Has Thumbnail 1
Web Optimized No
Video Profile high
Codec H264
Bitrate 3522 kbps
Anamorphic true
Bit Depth 8
Chroma Location left
Chroma Subsampling 4:2:0
Frame Rate 29.97 fps
Height 534
Level 4.2
Pixel Aspect Ratio 267:400
Profile high
Ref Frames 2
Stream Identifier 1
Width 1920
Codec AAC
Channels Stereo
Language English
Audio Channel Layout stereo
Profile lc
Sampling Rate 48000 Hz
Stream Identifier 2
Codec AC3
Channels 5.1
Bitrate 384 kbps
Language English
Audio Channel Layout 5.1(side)
Sampling Rate 48000 Hz
Stream Identifier 3
Codec AAC
Channels Stereo
Language English
Audio Channel Layout stereo
Profile lc
Sampling Rate 48000 Hz
Stream Identifier 4
Codec AC3
Channels 5.1
Bitrate 384 kbps
Language English
Audio Channel Layout 5.1(side)
Sampling Rate 48000 Hz
Stream Identifier 5
Codec MOV_TEXT
Language English
Stream Identifier 6
Codec MOV_TEXT
Language English
Stream Identifier 7
Codec MOV_TEXT
Language English
Stream Identifier 8
Codec MOV_TEXT
Language English
Stream Identifier 9
The problems almost certainly the Plex client on the ATV 4K. I have an Amazon Fire TV 4K & using MrMC as the Plex Client it will Direct Play everything & I see ATV 4K users also singing the praises of MrMC.
This file is 1920x534. 4k is 4096x2160 or 3840x2160. Also with a file size of 5.29 Gig with H.264 codec I don’l think this is a 4K video. Perhaps the file is damaged as this file with a bitrate of 4635kbps should play well with your setup depending on your sever since there is transcoding happening. What hardware is your server running on?
Agree with @Jasonogren , it appears something is wrong with the video.
It definitely isn’t 4K. You can verify again by looking at Plex XML info, which shows how Plex sees things.
Also, whoever transcoded the movie did a less than optimal job of it. There are many mistakes.
- The video is H264 High@4.2, which is overkill for a 1080p movie. The movies on 1080p Blu-ray discs are H264 High@4.1. When transcoding with Handbrake, ffmpeg, etc, High@4.0 is more than sufficient for 1080p. Increasing profile and/or level buys you nothing and can cause many problems.
- For 4K, the movie would be at H264 High@5.1. (See H264 Wikipedia page).
- The frame rate is 29.97fps. The native frame rate is 23.976fps. There is no need to adjust.
- The aspect ratio is off. Your video is 1920x534, for a 267:400 aspect ratio. The movie, on blu-ray 1080p & 4k, ships w/ a 2.40:1 aspect ratio. For 1080p, this works out to 1920x800. See picture of back cover at Amazon.
If you want to watch the movie as is, you can manually transcode it using Handbrake. Use the Apple1080p30 preset. It should then direct play w/o issue to your AppleTV 4K. This does the same thing as choosing “Convert Automatically” in Plex. It just does it offline instead of having Plex transcode the movie in real time.
Alternately, go back to the source and make sure you obtain a true 4K version.
thanks I reencoded it and get these detail results in Plex but I am still getting the message my network is not fast enought to play it at current quality setting of 4K So still not sure what is throttling down the connection. I have the fastest gibabit Router that Netgear makes in the Nighthawk line made particularly for gamers. So I am still at a loss.
Media
Video Resolution 4K
Duration 2:43:27
Bitrate 9481 kbps
Width 3840
Height 1600
Aspect Ratio 2.35
Container MP4
Video Frame Rate 24p
Web Optimized No
Has 64bit Offsets true
Video Profile high
Part
Duration 2:43:27
File Blade Runner 2049 4K (HD).mp4
Size 10.83 GB
Container MP4
Has 64bit Offsets true
Has Thumbnail 1
Web Optimized No
Video Profile high
Codec H264
Bitrate 8367 kbps
Bit Depth 8
Chroma Location left
Chroma Subsampling 4:2:0
Frame Rate 23.976 fps
Height 1600
Level 5.0
Profile high
Ref Frames 4
Stream Identifier 1
Width 3840
It’s not a problem with the network. Try another client.
I did download MrMC and it does play my 4K without issues. The only thing I can not see in the plex client is the live TV feeds and News can these be added to the Plex client on MrMC
When you re-encode be sure to check the box for web optimized… which you did not.
I would try that second one and make sure it is optimized… bet it works then.
where do ou check the box for web Optimization…I use IVI Pro to transcode and there is no web optimization checkbox. I even asked support and they said it is a Plex option but do not see where to turn it on at.
Web Optimization is an option in Handbrake, handbrake.fr, which many people use for transcoding video.
Try Subler, subler.org. It is a Mac only tool for remuxing and adding metadata to mp4 files. It also has an Optimization feature, which is the same as “web optimization” in Handbrake.
Open the mp4 with Subler then choose Optimize from the File menu (IIRC, not in front of Mac right now). If Optimize is unavailable, then first Save. You can then choose Optimize.
From Subler FAQ: https://bitbucket.org/galad87/subler/wiki/FAQ
What’s the “Optimize” function?
It interleaves the audio and video samples, and puts the “MooV” atom at the beginning of the file, restoring the Quicktime “fast-start” (also known as “pseudo-streaming”) ability of the file.
Handbrake FAQ: https://handbrake.fr/docs/en/latest/advanced/web-optimised.html
If you are encoding for the web and using the MP4 file format, you’ll want to turn on “Web Optimised” checkbox. This places the MP4 container header at the start of the file, optimizing it for streaming across the web.
This is often referred to as MP4 “Fast Start”.
Thanks I used Handbrake and had the web optimized switch on but when it got into plex it still says that the the web optimized is No. I am not sure what is happening. But it seems to be playing now in the Plex app on my AppleTV. So I will handbrake to transcode my 4K files in the future.
