New computer, PMS crashing needs to be restarted

Plex Media Server Desktops & Laptops
1

Server Version#: 1.28.0.5999
Player Version#: 4.87.2
New Computer: Dell OptiPlex 7000
Processor 12th Gen Intel(R) Core™ i7-12700 2.10 GHz
Installed RAM|16.0 GB (15.7 GB usable)
System type 64-bit operating system, x64-based processor

Tried a load test transcoding 1080p, to 720p, was only able to start 2 before system crashed and Plex had to be restarted.

Thoughts on what’s needed to diagnose?

Thank you in advance.

2

What happened when you say “crashed”? Was Plex still in the system tray but unresponsive? Or did the program totally shut down? There was/is an ongoing bug called a deadlock that the devs are trying to identify. Please see this thread for further info:

A deadlock is when Plex appears to be running in the system tray, but is unreachable via any clients or the web interface. If you are experiencing this issue, please read the linked thread and try to provide diagnostics. The devs need all the data that they can get.

3

What link?

4

It totally shut down. I have to manually restart, then reopen / login from the sys tray.

Thank you!

5

I’m not sure what “link” you are requesting.

6

The linked thread in his post:

7

Yeah sorry. Didn’t link it properly - hard to do on my phone at work. Lol. :sweat_smile:

8

Linked thread?

9

oops, sorry, didn’t see your reply and I forgot I asked already…HD in my head is full

10

Please Media Server 1.28.2 has just been released as a beta release

It has a fix for a deadlocks issue that was identified last week

  • Server could hang in certain circumstances (#13758)
11

Still having issues, Not seeing anything in "
%LOCALAPPDATA%\Plex Media Server\Crash Reports
"
There is plenty in the Plex Media Server Log

12

Please upload full server logs zip and then we can see what dump file gets created. We do move them from Crash Reports to the %TEMP% folder

13

Thank you.

Plex Media Server Logs_2022-09-28_05-32-19.zip (4.7 MB)

14

Thanks for the logs

They cover the time Sep 27, 2022 18:00:12 to Sep 28, 2022 05:32:18

When was the crash / issue ? What time?

The crash reports logs show the last crash detected by Plex Media Server itself was Sep 21, 2022 03:56:23

I need server logs covering the time of a crash

15

Plex Media Server Logs_2022-10-04_10-26-43.zip (4.9 MB)

I’m not sure if this is any better, but this is all I could find.

16

What is the issue ? And at what time?

The logs cover this period: Oct 03, 2022 22:36:37 to Oct 04, 2022 10:26:42

What am I looking for in the logs? The forum thread you are in relates to Plex Media Server crashes. Can’t see any crashes. The last time the Plex Media Server was launched was Sep 30, 2022 06:30 am

Let me know what issue you have and when it did it arise

17

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