Plex Media Server Crashing

[jfreiman]

I’m also experiencing PMS crashing from build 1.27 and now 1.28.0.5973.
Plex stops working and then restarts (via Plex Media Server Service)
Attached are my most recent logs.
Plex Media Server Logs_2022-07-18_18-55-46.zip (2.1 MB)

[FordGuy61]

@jfreiman I moved your post to a new thread. The other thread was for a Linux / Docker installation, and you’re running Windows.

There are errors in the log files. However, it is hard to tell what is happening because debug level logging is turned off.

1. Re-enable debug level logging.
   Settings → ServerName → General
   

   

2. Restart Plex Media Server.

3. After the next occurrence, wait for Plex to fully start (2 - 3 minutes), then go to Settings → Troubleshooting, download the logs, and attach to the thread.

[mazu]

@FordGuy61

im also having issues with my PMS crashing on a windows 2012R2 server.
i have to restart PMS so that the service and my libraries come back online.
i have debug logging enabled so hopefully my logs can show whats going on.

PMS Version 1.27.2.5929
OS: Server 2012R2

Plex Media Server Logs_2022-07-27_09-51-44.zip (4.7 MB)

let me know if you need anything else

cheers,

[rwoffice]

Take a look at this thread and see if you’re having the “deadlock” issue. If so, try and gather the diagnostics outlined in this post:

Plex Server Crashing Randomly

I think that the issue that I am having is what is called a “deadlock”. Plex icon stays active in the system tray, but when I try to open the Plex web interface nothing loads. The clients are unable to play anything from the server as well (local and remote). I found an old post from 2018 solving an issue called “503 Service Unavailable”. To everyone else here experiencing the issue first verify that the Plex icon is still in the system tray (Windows). Here are the diagnostic steps outlined by @…

[sa2000]

@jfreiman

I’m also experiencing PMS crashing from build 1.27 and now 1.28.0.5973.
Plex stops working and then restarts (via Plex Media Server Service)

I can see a crash at Jul 18, 2022 18:40 - but you have disabled debug logging !
I suspect the crash was memory usage related and a spike then

Could you add the hidden server setting LogMemoryUse - see
Advanced, Hidden Server Settings | Plex Support

Also ensure debug logging is enabled and to identify the device / application that may be sending large requests to the server - could you also enable verbose logging on the server,

Capture the logs on restart after a crash and then disable verbose logging leaving just debug logging

[sa2000]

@mazu

im also having issues with my PMS crashing on a windows 2012R2 serve

You are already on the 1.28.1 alpha trial which hopefully fixes the deadlocks / lockouts issues you had

[sa2000]

Please Media Server 1.28.2 has just been released as a beta release

It has a fix for a deadlocks issue that was identified last week

Plex Media Server

Plex Media Server 1.28.2.6093 is now available to Plex Pass users in the Beta update channel. NEW: (HTTP) Indicate when a database migration is being run (#13651) (Web) Updated to 4.87.2 FIXES: (Collections) Playing a collection of shows/seasons resulted in no playback in certain clients (#12977) (Library) Cleaning up legacy music agent bundle files could fail when running a Clean Bundles (#13761) (Music) Read artist and album sort tags from m4a audio files (#13760) (Music) Upgrading an al…

• Server could hang in certain circumstances (#13758)