New Downloads - "Storage limit reached"

Plex Players Mobile Devices
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1

Server Version#: 1.23.3.4707
Player Version#: 8.19.1.26306

When using the new downloads feature, I’m getting a “Storage limit reached” error. I’m using the new Fire HD 10 tablet with a 400 GB microSD card. Fire OS reports 197 GB free on the card. Plex reports 183.35 GB in use with 0.00 kb available. Storage limit in Plex is set to 350.0 GB and adjusting it up or down has no effect. Tapping the storage location option in Plex where you choose between Internal and External storage reports 183.3 GB free on the external card. .

All of the usual troubleshooting steps - rebooting, restarting the app, ejecting and reinserting the card - have had no impact.

Any thoughts?

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Can you provide logs from the client after reproducing the issue, please?

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@DaveBinM , no problem. Please find the logs from today attached.
july1_logging.txt (180.6 KB)

I’m no expert, but the line “[DownloadsStorageManager] Invalidating current disk space information” seems like a promising culprit.

1 Like
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I’m having this happen as well with a 256GB card - size actually used is slightly more than half of what it should be. Limit set to 217.9GB, but
plex-log-Corey.zip
/SyncStorage.txt:
Total: 238.49 GB Limit: 110.10 GB Used by Sync: 108.24 GB Free: 109.79 GB Available 1.86 GB.

log.txt (3.8 KB)

5

We have some additional logging to help track this down, but it’s only in the next version of the app (8.20), which is currently in beta.

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If you’re comfortable side loading the beta version, you can grab it from here

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Here you go. Player version is now: 8.20.0.26458

logging_beta.txt (259.8 KB)

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Thanks @kingfishcoons!

Free: 183.34 GB | Used: 183.35 GB

Are those accurate? I assume it’s just a coincidence that your SD card is almost exactly at 50% capacity right?

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The figure Plex reports (183.3. GB free) is different from what Fire OS reports (197 GB free), but in both instances, yes, it’s half capacity.

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Ah ok I know what’s going on, the fact that you ran out of space at exactly 183.35 was actually a hint (we have a bug where the available space is computed as free - used, so that results in the app thinking that it’s out of space at exactly half way through).

We’ll fix, thanks a lot of helping out!

1 Like
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plex.txt (2.4 MB)
Here’s my log with version 8.20. Does seem to be right about at half full as well.

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Yeah seems to be the same thing, thanks for checking @bruns. Working on a fix right now, should be out soon.

13

Do you have any idea when this fix will be released to your customers?

14

This was fixed back in 8.19.3. If you are still having trouble, you may have another issue. Can you update to the latest, reproduce the error and provide new logs.

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plex-log-zip (808.7 KB)

Here I’m getting the ‘Storage limit reached’ error even while I have 63+ GB free space

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According to your log, you didn’t set the amount of space to use high enough.

Limit: 614.40 MB

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