Server Version#: 1.23.3.4707 Player Version#: 8.19.1.26306 When using the new downloads feature, I’m getting a “Storage limit reached” error. I’m using the new Fire HD 10 tablet with a 400 GB microSD card. Fire OS reports 197 GB free on the card. Plex reports 183.35 GB in use with 0.00 kb availabl…

Ah ok I know what’s going on, the fact that you ran out of space at exactly 183.35 was actually a hint (we have a bug where the available space is computed as free - used, so that results in the app thinking that it’s out of space at exactly half way through). We’ll fix, thanks a lot of helping ou…

Can you provide logs from the client after reproducing the issue, please? [image] Android, Android TV, Fire TV, Portal Logs | Plex Support For investigating some issues, we may ask you to share your logs. There are two logs generally of interest in...

@DaveBinM , no problem. Please find the logs from today attached. july1_logging.txt (180.6 KB) I’m no expert, but the line “[DownloadsStorageManager] Invalidating current disk space information” seems like a promising culprit.

I’m having this happen as well with a 256GB card - size actually used is slightly more than half of what it should be. Limit set to 217.9GB, but plex-log-Corey.zip /SyncStorage.txt: Total: 238.49 GB Limit: 110.10 GB Used by Sync: 108.24 GB Free: 109.79 GB Available 1.86 GB. log.txt (3.8…

We have some additional logging to help track this down, but it’s only in the next version of the app (8.20), which is currently in beta.

If you’re comfortable side loading the beta version, you can grab it from here [image] Android (mobile) beta release notes Player Betas Plex for Android 8.20.0.26438-beta Available on Google Play , beta access can now be joined (or removed) directly from the Google Play st…

Here you go. Player version is now: 8.20.0.26458 logging_beta.txt (259.8 KB)

Thanks @kingfishcoons ! Free: 183.34 GB | Used: 183.35 GB Are those accurate? I assume it’s just a coincidence that your SD card is almost exactly at 50% capacity right?

The figure Plex reports (183.3. GB free) is different from what Fire OS reports (197 GB free), but in both instances, yes, it’s half capacity.

plex.txt (2.4 MB) Here’s my log with version 8.20. Does seem to be right about at half full as well.

Yeah seems to be the same thing, thanks for checking @bruns . Working on a fix right now, should be out soon.

New Downloads - "Storage limit reached"

Plex Players Mobile Devices

DaveBinM July 1, 2021, 4:13pm 6

If you’re comfortable side loading the beta version, you can grab it from here

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New Downloads - "Storage limit reached"

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