New Email and No Local Content Shows up

General Discussions
1

I used a connected Google account to Buy a Subscription to Plex - Some months later I found out my google account was hacked so I deleted/disabled it -

I tried configuring my plex server with my new email, and although it logs in, NONE of my local content, movies, shows, etc show up in either the mobile or web app anymore. I have tried to “link” or add my old google account but although it shows up as a “user” it doesn’t seem to truly connect as none my content shows up. I also can not find any place to verify the status of my account to check if it is on the Purchased Membership or if it is running on Free Trial.

Please help

Thanks

2

Ok, I think i Figured out what the issue is… Since it was signed up with my old “linked” google account, It no longer allows me to log in to update the email to my new address , therefore I have lost access to all of my options of the Premium Subscription - How to I update my Account to the NEW Email since I no longer can access my old gmail / google email?

Thanks

3

Contact the Plex billing department.

Click on Billing Questions at the bottom of the page.

4

Thank you, I filled out the form on that link. Hopefully they can things fixed and working!

5

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