New Experience Public Release Feedback

Videos with 7.1 audio files are not playing in iOS/iPadOS. No issues on mac, windows, or even old android phone.

No visual feedback, no nothing. Just black screen and infinite loading screen until the app eventually crashes.

It works fine if users set it to transcode, but it can’t be streamed via direct play at all.

How is this issue not being reported more?

Ideally if the client can’t direct play the audio stream it should automatically transcode it. Or at the very least there should be a visual feedback / error message that says the client is unable to direct play the audio stream, instead of the infinite loader showing indefinitely before the app eventually crashes.

I’m not 100% sure but I don’t think I’ve had this issue in the past before the whole app rewrite thing a while back.

Anyone else?

This is so disappointing.