New Experience Public Release Feedback

[TheLivingBubba]

So for those not following close enough this new experience has been in beta test since November 2024

If this new version is released, will the old version still be usable?

Seems a bit silly to force people to have it etiher enabled everywhere or disabled everywhere. I’m massively more permissive about what I’ll have on my phone than what I want showing up on my TV. Also if this is how things are handled I expect I’m going to be going through a lot of family’s accounts and disabling stuff account-wide that never needed to be disabled before.

There are many threads complaining about the lack of features and usability.

Initial thoughts and feedback

First of all, the new UI is a big step in the right direction. However, after I read the blog and opened the app I got a bit disappointed. Plex should really get rid of having three pages for TV shows (show, season, episode). You can easily fit everything on one page by using a drop down for the seasons and displaying the episode text under the episode images (vertical scrolling). Infuse, Netflix etc. are also doing it like that.

Is navigation set or is Plex willing to make changes? When will the old app stop working?

And people wonder why some of us don’t keep current on server/client upgrades.

Downloading all unwatched

well I hope the plan is to fix that and not leave it as is.

Around January they released the Apple TV beta and a lot of people focused and pointed out flaws that existed in that app

Apple TV preview is not looking good

Exactly this and don’t forget to mention not using apple’s native player is a big mistake. New player runs so sluggish.

Initial thoughts on new Plex Experience for Apple TV app

Yeah it’s horribly slow, to the point of getting non functional in a lot of areas. Sometimes I can’t tell if it’s a navigation issue or just unresponsive when trying to navigate the UI

Reporting problems and tracking those problems is rough because Plex will never implement a bug issue tracking system like GitHub has. The forum is the only way to report things and even then they can just go ignored.
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
How to make Plex aware of critical bugs? (10 year old post asking how to report problems)

Then on 3/31/25 (end of 2025 Q1,) we get a still flawed buggy app lacking a lot of the same features and usability of the old one. I’ve said it before in another thread, but I don’t blame the developers because I think they were aware that this app was not ready. Those at the top forced/rushed this release. I don’t think any of us can fault them for wanting to simplify and consolidate their codebase to make things easier, but that should not come at the cost of losing features and quality. No one wants a shiny new car that is limited to 50 mph and only turns left.

So 283 posts ago we got this response: New Experience Public Release Feedback - #151 by elan

Until this app was released I had a largely positive experience and view of Plex as a company, and the announcements of removing watch together, raising prices, and making remote streaming paywalled didn’t bug/had no real effect on me. Now I am angered and worked up every time I try to use the app because it is a roll of the dice if it may work and how many times I will have to intervene to try and watch a show.

It was a great 18 months Plex, thanks for souring my view on you.