New Experience Public Release Feedback

Hi,

My TV is TCL. I did not do anything. One day ( recently) it just appeared like this. I knew it was not ok from my android phone, where it came , also on it’s own, some days before the TV.

In google TV I do not have an play store where I can manually search for app updates, it just does it on it’s own.

Mihail

Gotcha. You may have been affected by this (accidental beta release):

You could try the suggestion in the post to get back to the old version of the app. Until they have a release specifically for Android TV.

2 Likes

This isn’t correct. Favourited (pinned) Libraries were on the left menubar so available with one tap

I tried this fix, and now I can at least see my chromecasts, but when I try to play anything nothing happens.

Using the old App on a phone works fine.

Completely turning off my PiHole and all my firewall rules and it still doesn’t work from the new app.

I think that depends on the device. On an phone iPhone 7 (which I keep as an extra and which still has the legacy app) it takes two taps with the legacy app: Hamburger button at the top-left to show the pinned libraries and then a tap to select the library. The same is true for my 7" Fire tablet (still has the legacy app). Maybe it’s different on larger screen devices?

At any rate, it doesn’t take 3-4 extra taps on the new app. Just the two.

It worked. Now I am back on the old faithful app :slight_smile:

Many thanks.

2 Likes

When is the guide for live tv going to start working on my iPad? I have no program info and nothing listed but the channel info. I am a Long time plex pass user and I am paying for the guide to work and the ability to record. The new IOS app takes both of those functions away. I am also unable to delete a recorded program after watching it from the app. I want my money back. You sold me something I am not getting anymore. What’s up with that?

3 Likes

Depending on your Version of the new app. To get it sorted just go to server DVR settings, Take a screen shot of which channels you want to keep. Delete DVR, Create a New DVR and your iPad app should update with a new guide. May need to restart iPad and Delete your Favourite channels and recreate.

There is a fix in the newer Public Releases or soon will be available.

Cheers

2 Likes

Can’t filter through all these messages but has anyone reported a black screen with audio when chrome casting from the new iOS app when hevc is enabled? When this setting is disabled it works fine.

The release notes of the new Apps state

Plex Media Server version 1.41.2 or later is required to fully support the new Plex app.

However it seems the new Apps don’t work AT ALL with an older server version.
Is that correct?

While I’m personally not affected, that would be a real bummer for many people. PMS version 1.41.2 is quite recent in fact (less than 6 months ago).

I guess there are quite a few people on older version for lots of reasons.

1 Like

yeah that really needs to be reworded to “required for personal media use” since their streaming service still works with out the server upgrade

Finally had the update forced on the device I stream to most, and I wasn’t expecting to care much. But the reactions were justified honestly. I don’t understand the reason for the vast majority of changes Plex has decided to make. The app clearly isn’t ready for prime time either with how features are missing and how easy it is to break.

Hopefully the guides for downgrading apps on iOS aren’t too complicated because one of my libraries is now completely inaccessible because I changed the sort to “unwatched”. Just selected that and POOF, the library went blank. Perfect thing to happen when in the middle of a show.

2 Likes

Besides all the many issues being reported, adding these so they don’t get missed:

  1. App crashes when I try to watch a movie from one of my libraries. Cleared cache, still won’t play. Crashes immediately on hitting play.
  2. Samsung dex is unusable. Trying to access libraries in dex doesnt work at all. It defaults to a library that is not one of my pinned items. Then, none of the controls work when I try to switch libraries. I have to force close the app then only watch items from my recommended tab.
  3. App doesn’t save progress when watching something then coming back to it later after you do anything else on your phone. It restarts at the beginning of at the point you started watching st the beginning.
  4. Getting constant playback errors, and source errors. Anytime I leave the app, it seems to give a playback error or source errors.

Absolutely. For a while more things were constantly being broken in updates, and I hated waking up and this or that didn’t work. I think I spent about a year on 1.19.x.

Don’t get me started on client updates… My main living room Fire Stick is still running 8.5.2.20133, and I love it.

I don’t know if it is a common problem but my plex iOS app keeps showing the landing pages of new plex experience.

I tried to skip the news, to show all of them sto accept but after a while they show again.

I wasn’t able to identify the trigger it is quite annoying.

This got installed on my Samsung tablet and I just can’t figure out how to get it to see my local plex server, it sees my friends remote server but not the one on the same network..
Any tips on how to fix?

I’ve already uninstalled, cleared data and cache and resigned in and never get any option to default to the local server

Feedback it is horrible. So many features that we used to have are gone.

This should not have been released until they were close to feature parity.

5 Likes

Can someone explain how i can watch my music videos, there’s no music library in this new app. And i cant see videos in plexamp ???

2 Likes

Also noticed that now there is no option to view the DVR Schedule through the app, are there any plans to add that feature back. Any time line on addressing the Guide as well.

4 Likes

Will the ability to sort by Year, rather than Release Date be coming back?

1 Like