I see fixes being rolled out on the patch notes thread - but clearly there are still a ton of critical, app-breaking issues. Is there any accounting of the ‘known issues’ that are on deck to be addressed? I’ve fortunately disabled auto updates and still have the old app - im waiting to update until I’m sure there will be no functionality degradation, curious when that will be and if Plex is even aware of the issues - official responses seem few and far between, and very, very spread out.
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Android tablet. Slow. Buggy. And what is with the horizontal library listing on the home page? Although I’ve reordered my libraries to a preferred sort, the horizontal list stays the same.
And Plex is trying so hard to emphasize their content vs. my content.
I wish I could go back.
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Here you go. Works perfectly. Make sure to disable auto updates in the Play Store for the Plex application after you do this.
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I mentioned above it was just iOS that had an issue with the libraries not loading and i just see a spinner forever. my android just updated to the “new experience” and now it is doing the same thing. not sure how much longer i’m going to wait on fixes for this. i’m using plex to watch my own tv/movies. if i can’t do that, then i guess i gotta look elsewhere.
Downgrade to the old version and don’t update it again until they have fixed a large swath of these bugs.
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Has this update come to smart tvs yet (Roku)? Not sure app updates can be blocked like they can on phones/tablets.
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Plex has basically become the digital equivalent of a paper weight.
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I don’t understand why it wont work, and looking through here I’ve seen others who also have my issue. The update made it so my libraries aren’t accessible. All I use plex for is my audio books and now I can’t use them. Please fix this soon.
EDIT: There is a separate app called Plexamp which loads the audio libraries. It’s what i was missing from what I was using plex for.
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Loving the avatar for the plex employee @MJ_Plex who posted the update for the new experience …
… pretty much says it all!
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I guess I will pile on about the loss of download functionality on iOS. Hopefully these features will be back in the next release.
- Currently downloads will start, but if the quality is not set to Original, the original quality file still downloads. This is a huge waste of space.
- Downloading is painfully slow. This may be more of an iOS issue.
- The options for downloads are Original, High, Medium, and Low. What do these mean? What are the bit-rates, the resolution? Since they all download as original, I guess it doesn’t matter at the moment.
- No more auto-download next n episodes of a season, this was a nice functionality, now lost.
- When adding a download, sometimes it downloads right away, other times it goes into Queued Items and just sits there. No other items downloading, plenty of free space. Just displays ‘Waiting’ message forever. Resume button or then toggling Pause/Resume button also does nothing to put it into Currently Downloading.
What a mess.
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Try using something like Infuse and then you will note this is entirely a Plex issue (same OS, same Plex server, same network the only difference is the download client), has been the case ever since move from Sync to Downloads. Reported so many times, yet ignored by Plex with every single post.
Agree with your other points, for me Download is the key feature for Plex use, I’m often away from home and with slow internet or very expensive mobile broadband. Having downloads is key to my watching workflow, this Plex client download feature is not just a regression, it’s totally broken what was barely working in the first place.
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Also, not only is it slow, you have to sit there and babysit the download. Don’t switch to another app or let the phone go to sleep or the download will fail.
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Each update made it worse
They can’t hire better dev ? Since Ipod Touch(2009), its the first time where I see an app unusable like that
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As is the case with most software development, the “devs” don’t make the decisions. They’re just work horses who do what they are told. This failure belongs to Plex leadership (once again).
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What’s your use case for the app? LiveTV? Because it’s working well for me on iOS. I don’t use live TV personally and use Prologue for AudioBooks, and Plexamp for music since way back. So I’m not sure what people are finding unusable? Movies and Shows play just fine for me and I have huge 4K files with DTS HD TrueHD and various codecs. They all play almost immediately for me. Downloads are also working.
It’s missing a few features and polish but that is expected with a “preview” release vs a full polished release. I’m just not experiencing the “completely unusable” side of the app as I 100% only use my own media streamed from my own network/server.
I also have lifetime Plex Pass and a lot of the complaints seem to come from users who don’t have Plex Pass at all, so maybe that is your issue as well? As remote streaming has become a Plex Pass feature.
my problem is that all downloads fail instantly, doesnt matter if i try original version or force a transcode it always fails and thats even with the latest test flight version 2025.15
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I’ve had the opposite experience. On the previous app I couldn’t get downloads to work right for traveling and when I did it would take extremely long to download even 1 episode of a show. This app is downloading things at full speed insanely fast unlike before. Downloads seem like a definite improvement on my end via iOS.
Seems everyone is having different experiences! So I think the devs deserve a little bit empathy because for all we know things could be working perfectly for them in testing, then when released to us with various phones, networks and server configurations things get a bit wonky.
They dev’s don’t deserve anything but the truth. They could have waited longer or actually taken community input. Instead they rushed it out, on purpose, just to ruin the experience for all of us.
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I’m really glad things are working well for you, hope that continues. I’ve called out the great work done by the team in the past and will continue to do so, however right now things are not good for so many people.
The frustrating thing here is that those who had access to the New Experience in Beta, I missed the timing and the TestFlight filled up, complained about all of these feature situations and broken user experiences, yet a go decision was made by someone at Plex regardless.
We are now a month later, and things are still a bit of a mess without clear engagement and roadmap to sort out some key issues. For a moment I thought Plex had turned a corner on forum support and providing updates on things are a under fix or repair.
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I will say this new app as lost a lot of functionality without giving proper notice. Having all of your downloaded music removed, not being able to download/sync the next N unwatched episodes, or even having the ability to download more than a single episode at a time is not good. Also in the “Migrated” download section, what happened to being able to group stuff by show? its either everything, movies or ALL episodes. When you have 10-20 episodes per show that just gets unmanageable. Loosing access to the audio libraries within the primary plex app is also a huge hit. I had plex because it was an all in one app. Now I need to manage both the Plex app and the PlexAmp app… When the new app was pushed out why wasn’t the audio kept, at least for a transitional period with notices? Users relying on the offline cached audio got screwed with this update. Those who use a mixed library didnt fare much better…
The overall user experience of the new UI leaves a LOT to be desired, we now have less functionality, and screen space that is dedicated to features that not everyone uses (discovery).
Overall Id give the first day of the new UI a 1/10. I Think Windows ME was a better product at this point.
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