I have given up, DVR function is beyond workable on this new app at the moment so rolled back to the old version and stopped auto-update! Plex, if you’re listening which you never seem too, please release the old version for users to use until all the bugs are ironed out in the new version…you’re driving end users nuts with frustration!
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Lower-level Ninja’s and employees should not be harassed.
We were told to keep it civil, and I will. Anyone who is at dev, staff, and ninja level needs to communicate the below back up to the corporate throne above you. Please understand how Plex corporate has now dramatically and abruptly upended many of your customer base’s routines and lives, and this wasn’t the first time a specific individual may have had a hand in this, yet he remains.
We must have a statement from the people above you with no more sugar coating and have a valid answer. No marketing speak. The Plex ecosystem has been disrupted, and MILLIONS of users have been affected by the upper management’s decisions. Lower-level employees should not take any of this personally, nor should they be pelted with unnecessary harmful comments. It’s rather the sheer lack of accountability from above.
They know we aren’t happy, but we need our questions & concerns answered.
“If the users are being impacted, we’re going to do that first and make sure we put them first.” - KV
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Thank you for pointing this out. I was actually not aware that this is already included directly in TVH.
I tested it immediately, but unfortunately it doesn’t change the previously mentioned error. Again, playback works fine in the web interface as well as the old app - the new app fails with “A server with the specified hostname could not be found” when trying to playback.
I have now also tested Threadfin instead of xTeVe with the same result.
I’m giving up now and sticking with Threadfin (for now in conjunction with Jellyfin, as Plex refuses completely). The assignment, filtering and EPG mapping is somewhat more convenient with an external proxy than using the TVH integration.
I’m a long-time user and Plex Pass holder, and long-time advocate who praises Plex whenever I get the chance. I felt the need to register my disappointment with the new app here.
Constant crashes, very flaky visibility of my libraries on a local network, and removal of stream quality selection has made at least one TV/Chromecast in my home unusable with Plex.
Also disappointed by the almost complete lack of acknowledgement of how upset the core user base is. Go to the App Store and sort reviews by most recent if you’d like to see how people are feeling about this.
It’s got me looking at installing VMware so I can install Windows so I can install iTunes so I can roll back to the older version of the app. This is something I would usually never bother to do, but as noted above this update has literally made Plex unusable on some TVs in my house.
It’s bad enough to get me looking into Infuse and Jellyfin, which I genuinely don’t want to do! The best thing about Plex was always how easy it was and how little manual config you needed to do to have a good experience, and this app has completely upended that for me.
All I can do is add to the chorus of users begging for the release of the old app (“Plex Classic”) to use until the new app reaches feature parity.
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Plex does not care what users say anymore.
They made a trashy app. They closed down support. They are not communicating with us. They are ignoring us completely. I feel the end of this company is near, and its deserved trashing their customers like this.
PLEX rest in pieces
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Just so Android users know, I just tested downloading a series season on Android and the feature exists here too.
Version: 2025.17.0 (966828403)
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TVHE makes use of multiple broadcasts on the same MUX using a single tuner. I wish Plex would/could do the same.
Found a bug: when you switch users (plex home) in offline mode, then the profile picture is missing from the upper right corner.
Found this when I tried to watch some offline media from another user.
Btw I know many of us are raging at plex, but I’m starting to see the light at the end of the tunnel. Features are slowly coming back, bugs are getting fixed.
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The first post of this thread is dated march 31.
As of today, I’m still unable to play a local file on my iPhone without several unsolicited fast rewind or “loops”
It’s simple, basic function.
What should we do plex to move things ?
More noise about this “new experience” massive failure ?
I’d like to be optimistic about the recent updates, but it’s long, so long …
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Other people have no problem playing videos. I can’t imagine the support and dev folks are reading this long rant thread to find actionable problems. It might help if you created your own bug report with the relevant important details (server platform/version, app platform/version, type of file, etc.).
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Honestly, I want rid of the bottom bar and keep my left drawer of libraries and menu options. That Google decided that was a design faux pas for applications in my opinion cripples the Android app ecosystem.
And the new Plex app is severely crippled.
Edit: (This was supposed to be a direct reply to another comment, but it didn’t link for some reason.)
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I use TVH. You probably should make use of a spawn profile and not pass profile. Here is a screenshot. I have tried xteve and others, TVH works the best.
I don’t use the new app because it barely works for live tv. For one, I can’t even rewind when using it so will be sticking with the old app for now.
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Thank you very much for your advice.
You are certainly right, and it would probably work this way. However, this would lead to double transcoding:
- transcoding in TVH from Pass to e.g. x265 so that the new Plex Experience app can interpret and play the stream.
- transcoding in Plex to a lower bandwidth so that I can access my TV stream via mobile access.
This costs unnecessary and additional computing power, which was not necessary before.
The point is:
For marketing reasons, Plex has decided to launch an alpha version of their client as a production version.
Their expectation is that millions of users will independently find solutions to the associated problems.
So each individual is forced to do several hours of research and configuration work.
In my case (and this is certainly not an isolated or individual problem), I even have to provide twice the transcoding and computing power (and thus higher power consumption) to achieve the same level of performance as before.
I’m really not willing to take this step anymore, because the ignorance towards their loyal userbase is simply outrageous.
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Only the audio is being converted for compatibility with plex. This does not impact the cpu. Plex does not handle AAC well in IPTV streams. This is what xteve and others recommend.
Okay, you are right that with your approach only the audio stream is transcoded from e.g. AC3 to MP3 (192kbit).
But I emphasize once again: This step was not necessary before.
In addition, this still has an impact on the CPU, even if it is less than transcoding the entire video stream.
Audio quality also suffers, especially when playing locally via Apple TV and an AVR.
I don’t see the point in going through all these steps, using more CPU resources, accepting poorer audio quality just to satisfy an unfinished Plex client that should never have been released in its current state.
That’s why I never put more than 5$ on a service like that. All these no sens plex pass only make the downfall of a good service.
Since they added social features, I knew that the end was near. people on plex discord laugh on me when I said that the social thing is waste of resources and will add more bad idea for the futur.
Btw, Outplayer is free on AppStore, you can play HDR and Dolby vision movie with smb and plex on safari work better for tv show.
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How was that better?
The bottom bar is wasted space. The previous fly out is a much better design, especially for phones which have a smaller screen.
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The old app has a bottom bar once you’re in libraries. So you only save that on the home screen. So how is the fly out ‘much better’, rather than just different?
I’ve told you… wasted space. I’ll only ever have two items on that huge bar, home and libraries. The rest of the plex bloat is disabled so its massive space bar with nothing important for a clean home screen, especially on a phone.
Yes, libraries has a smaller bar on the legacy app and its got more library specific options like categories, recommendations etc … but its not the main home landing page.
EDIT: I’ll also add that bottom bar on the legacy app auto hides when you start to scroll. The bar on the new app is fixed, always there.
If you want to be to specific, you tell me why the new home bar is better ?
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