Just had the Plex (2025.15.0 (1053) iOS update roll out to my iPhone 16 Pro with 18.4.1 iOS. Got forced to do a manual update of my Plex server on QNAP. Now I can seemingly create a cast connection from my iOS Plex app:
It looks like it is playing on my phone, but the progrma never appears on the TV.
If I manually navigate via my computer using Chrome, I can trigger casting from inside the Plex app (actual casting, not mirroring) and play content as normal.
On an Android tablet using the Plex app v10.26.0.2578 it casts as normal.
iOS app broken for actually playing content to a Google Chromecast
Chromecast is quite old:
System firmware version: 281627
Cast firmware: 1.56.281627
This issue has been persistent for almost two weeks now.
Is that something PLEX is aware of? I know they want us to pay, which is fair but it seems that no support is available at all, which is sad
Same issue on iOS, tapping on Chromecast icon does nothing, like actually nothing happens at all and previously the app worked fine it would list 10+ devices and casting worked without issue.
I experienced this problem with the iOS app and a 1st generation Chromecast, but it works fine with a later generation Chromecast. (Iām not sure whether mine is 2nd or 3rd.)
I have the generation 1 and a built in google tv chromecast units. Both of them show up on the cast devices, but will not play any content on them.
iOS ver 18.4.1
App 15.0
Canary in the coal mine. When one of the base features of an app doesnāt work and the company canāt be arsed to provide an official response, itās time to leave. There are plenty of alternatives these days for a wide range of technical skill. Will be switching to Jellyfin tonight, but Emby, Serviio, and UMS are all viable options.
Iāve used plex for years, but this isnāt going to get better, itās an alert to users for the direction Plex being taken. They arenāt interested in pro-consumer stances anymore. Probably gearing up for an IPO, which means more cost for users, worse options for admin controls and accessibility, and ignoring their home server users who helped them get where they are today.
Last night I found a forums post, it may have been this one, that said PI-hole was blocking config.claspws.tv. The instant I unblocked config.claspws.tv things started working.
I started looking into what config.claspws.tv does. According to a reddit post it is related to Vizbee.TV.
Vizbee.TV (Loading ...) it looks like in addition to assisting the Plex app with casting Vizbee.TV also collects telemetry data. Per Vizbee | Privacy vizbee.tv, and not plex, collects the following information:
What May Be Collected By Vizbee
IP address
Device advertising identifiers (if authorized in streaming app)
Generic device attributes such as model name or model number
Device friendly name
WiFi address
Hashed email address
I am not sure I feel comfortable sending my personally identifiable information to a 3rd party.
Same here on Android (OnePlus 12, latest version of the app) and Google Chromecast. I can successfully connect to Google Chromecast - the Plex logo is shown on the TV, but playing content doesnāt start a thing. I have the same screens on my mobile as the user who posted this:
Casting to the same device used to work fine several weeks ago.
Edit: I solved it by downgrading the Android app using these instructions:
iOS users can downgrade as well, as kaelaria mentioned in the current topic.
I did get a notice when starting playback, if I would want to allow an unsafe connection to my NAS, which I accepted. It then started playing fine on the Google Chromecast / TV.
@elan Could my last paragraph be the reason for so many users not able to cast anymore with the recent version of the mobile app? Is that security message somehow now hidden and therefore playback blocked?
Hi /u/michielvanerp - did you make any progress on this issue? I see no updates in this thread for several months and, while I am on Android, have the exact same issues (and also currently downgraded to the last working version). I honestly canāt believe this hasnāt been resolved!
Progress? Nope, it seems to have gotten worse.
I updated my Plex server on my NAS to the most recent version last week. This meant that XPlay (on my LG TV) became unusable. Furthermore, the workaround in this topic - to downgrade the Android app - also stopped working. I upgraded to the most recent Android app again, still no luck on an āoldā Chromecast device.
With the newest Google Chromecast TV in another room, same problem. Only Plex logo showed but nothing started playing. The āTVā version of the Chromecast allows me to install the Plex app, after doing so, it seems to work on that device.
So, I think Plex - since recent changes - needs the client app installed on the streaming device to be able to playback. Meaning: you should install the Plex app on the Chromecast TV itself as well.
Thanks for the updateā¦ The PMS upgrade was something I was (and am) very concerned about while the Player App is still non-functional (for casting). Iāll try installing Plex App onto the Google Chromecast TV and test that out as a workaroundā¦ Thanks for the update and still canāt believe this hasnāt been fixed or even addressed by Plex.
I think itās a problem with plex and the vizio tv series. Canāt cast from my phone to vizio like I used to. But also couldnāt from my android tablet either. In both cases it just has the PLEX splashscreen on the tv and doesnāt change.
