Server Version#: Version 1.41.6.9606
Player Version#: 2025.10.2
Device: iPhone 14 Pro
iOS Version: 18.4
The bug I’ve encountered when trying to open the new iOS app redesign occurs when AdGuard is enabled. When enabled, you’re stuck in an infinite loop the first time showing the new design intro (only time loop occurs). Disabling it, it allows Plex to show the “new design” intro. Once you’re past the design intro, you can re-enable AdGuard; it’ll load to the app now, but you’re in offline mode. So to use the app fully, you need AdGuard to be disabled. I’ve tried whitelisting a bunch of calls it makes in AdGuard and it still will show the “Offline Mode”. I would say the bug is related to how you guys are triggering/determine of being offline, when it shouldn’t be.
Do you use AdGuard Home or their cloud service? If using AG Home, what are you using for your upstream servers?
I use AdGuard Home on my local network (two Raspberry Pis) and haven’t seen the issues you described. I’m using CloudFlare’s DNS over HTTPS and DNS of TLS servers for my upstreams.
Ah, ok. Sorry, I’m not familiar with the AdGuard iOS app. My guess is that it’s intercepting DNS lookups and is not resolving Plex’s *.plex.direct FQDNs.
I’d recommend checking with their support to see if you can create an exception to allow any FQDNs with plex.direct to pass through.
Additionally, I can play content fine as if I’m connected (because it is actually connected), so it appears the “offline mode” is false and shouldn’t be showing on the UI if I’m connected and able to play content. They should be able to use a connection flag to show or hide this.
