New LG TV wont direct play

Plex Players Smart TVs
1

Firstly apologies that I cant post logs as I am remote from server.

I have just got a new LG tv in my remote work residence and installed Plex. I’ve changed the remote settings to ‘original’ just like my sisters lg tv and other Roku etc.

I have a strong WiFi signal (Plex reports 31mbps in the dashboard).

All my HD films are encoded at 4mbps video plus whatever the audio is.

If I play a HD film it just buffers, literally every 5 seconds. Plex dashboard reports it is direct playing so it suggests a bandwidth problem, but as I say Plex also shows 31Mbps and speed test on iPhone gives me 60Mbps.

If I play an SD film it plays fine… but Plex dashboard reports it to be transcoding when it shouldn’t be or need to.

I know it’s difficult without logs, so any ideas? Or anyway I can get to the logs remotely?

Thanks

2

I think the problem is with the upload speed of the Internet connection your remote server is on, not the download speed of your work residence. You may need to have a look at the “Remote Access” section of the Settings for your PMS and ensure the Internet Upload Speed and “Limit remote stream bitrate” values are set appropriately.

3

Thanks, upload isn’t an issue, I have 20mbps and another lg in another location plus 2 rokus that can cope fine.

4

So it’s definitely the tv. The xPlay app does the same but I have a Mac mini and that works just fine.

What am I missing on the tv?

Spoke too soon, as the mac is doing it too

5

Okay, so the LG app, LG xPlay and Mac Mini PMP all buffer.
My iPad iOS app and using the web browser all work fine.

I must be missing something.

6

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