New media in the movies library matches to wrong existing movies

[cneophytou_1]

@JuiceWSA

Disable Verbose Logging - unless specifically instructed to turn it on. Verbose Logs are so littered with useless info they’re of little use - unless looking for something specific.

I cleared all the logs beforehand, and performed exactly one action with verbose logging for debug purposes. The server logs have 3k lines of logs, everything else has a few dozen. Yes there’s a bit of cruft, the logs I posted however are not “useless”. I went through them before posting. This is the server log without the verbose logging, it’s just over 1k lines still: Plex Media Server.log (183.7 KB)

@JuiceWSA

Movie Folders - and the Movie therein - need to be the same ‘Correct’ Name. One Movie per folder - unless you have a specific use case (and you don’t).

I only ever have 1 movie per folder, never had more. And the specific directory structure I used has worked with Plex for years, I’ve been a Plex Pass member for 7 years, and been using Plex for much longer than that. Always with the same structure. Only had this issue this past month.

@JuiceWSA

The Correct Name and Structure[…]

I think you mean the “preferred” name and structure. My issue isn’t that Plex is failing to match metadata or 3D type or anything like that, I manage with those issues on a case-by-case basis. My issue is that Plex is completely failing to land on an even remotely similar movie name. The main reason I use Plex is because it can handle this naming structure.

@JuiceWSA

Since you may have had movies of different names in the same folder, for some time, you need to remove all movies and folders that even remotely look like the movie in question, rename your files correctly, restructure them correctly and Plex Dance the entire shebang:

Again, I’ve have not. And I wouldn’t call “The Fifth Element” even remotely similar to “Harry Potter”.

This has happened with both adding a new version of the same movie to an existing folder (as was the case with Harry Potter, I simply removed the old file and added a new version, plex matched the new file in the same old folder as “The Fifth Element”, when the old file in that exact same folder matched as “Harry Potter”), or with brand new movies (as with Zombieland, matching “Gemini Man” (again, wouldn’t call that even remotely similar).

@JuiceWSA

‘Named The Same as They’ve Always Been’ means nothing to us. Eventually, like right about now in your case, Poor Naming and Structuring comes home to roost. It’s home.

‘Named Correctly’ is a completely different animal and the one that’ll work when the other one won’t.

You can Plex Dance a movie at a time, if you don’t have many, but I really would investigate software that would help bring your naming and structuring into a more ‘standard and correct’ configuration or things like this will go on, and on, and… on.

As for the Harry Potters - hunt down and destroy every Harry Potter anything and Plex Dance new ones, named and structured correctly. See what that does.

I object to your assessment of poor naming structure being at fault. 1700+ movies automatically matched correctly so far would demonstrate otherwise. I’ve gone to great lengths to keep the database and file structure clean, without the need to ever “Plex Dance” until now, when the issue crops up with the majority of new files added over the last few weeks.