New Plex Movie Agent does not match automatically movies (at random)

Server Version#: Version 1.20.4.3508

My movies library has two folders:

  • movies
  • movies-new

Whenever I scan new movies, a number of the movies won’t match at all (It doesn’t matter where the movie is).

What I find very strange is that if I try to manually match, it shows me 90% of the times the correct match for that movie in the first entry, so why does the agent not match when the scan is in progress?

Refresh metadata also does not help, these unmatched movies will continue to be unmatched, unless I manually use the match option.

Could you give some examples of how the files from the unmatched items are named?

Are they following the naming guide: https://support.plex.tv/articles/naming-and-organizing-your-movie-media-files/

Here’s one movie that was not matched:

movies-new/South Terminal (2019)/South Terminal (2019) [Terminal.Sud.AKA.South.Terminal.2019.1080p.WEB-DL.AAC.2.0.x264-SHR].mkv

All movies are renamed like this:
Movie Name (Year)\Movie Name (Year) [Original Filename].ext

Other movies are matched correctly using the same file structure like this, this just happens with some and I’m not sure why.

EDIT: I forgot to say I’ve been using this structure even in the old movies agent without any problem.

Thanks, I can see the same issue when naming a test file like that. That should be working, I’m asking about it now with our matching expert so hopefully we can resolve this. Will let you know when I have an update.

Thanks for the quick update. Let me know if you need more examples because I have around 1.5k unmached movies like this.

It’s being looked at now, the additional title in the square brackets seems to be throwing it off which shouldn’t be happening.

Would you mind sharing a copy of your database with me via a PM? It would help our matching algorithm having as many examples as possible.

I have 400 unmatched movies from 2700 … Any fix for this issue available? Thanks

My 2 cents on this, per the naming document mentioned above you should have a hyphen to segment the name from extraneous data. I think the proper plex name should actually be

“South Terminal (2019) - [Terminal.Sud.AKA.South.Terminal.2019.1080p.WEB-DL.AAC.2.0.x264-SHR].mkv”.

Agreed, it should ignore the brackets as stated, however I do know some movies to use brackets. The hyphen designator missing might be thinking it is potentially part of the movie title and driving the match percentage chance too low to successfully auto match even though it finds an option.

Edit: OKay I glanced a the document and looks like its updated or I cant find the specific one that mentions to use the hyphen for data after the name. It might help in this case to designate the end of the name for auto matching purposes as it is only implied under the multi-part movie section that it uses data after the hyphen as indicators for other data and not the name

Reported similar problems to no reply. Seems to be a new problem, as many people are having these issues lately.

Please don’t mix movies with television episodes.

The naming format is as different as the agents and scanners.

Naming movies like episodes or visa versa will cause bizarre results.

Proper naming of episodes is:
Series - SxxExx - optional title [ optional additional info ].ext

Proper naming of movies is:
Movie (year) [optional info].ext

Note: Engineering is investigating an issue with dates inside the [ ].

My movie file has the correct naming convention, screen shots attached. It would be great if u can release a trigger tool to just scrape those movies again.

If I manually trigger search through the web browser for each individual file it usually works.

Problem still exists, pls help, many thx

@aldehoff

Hover over the library section (left panel) → Expose the ellipsis → Manage → Refresh All Metadata

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