The new scanner is not showing most actors and if there are actors pictures already when I update the TV show with the new scanner it removes most of the pictures.

Just loaded “The 100” again without any internal metadata and all the actor images appeared, so it has something to do with the new Plex TV agent reading the local data even though it is not selected. Hope that helps you sort the problem out with the agent. Would you mind passing it on to BigWheel…

Saw the message about the new beta of the server. I will try that. Thanks for all your help, I appreciate it. :grinning:

After the server update this morning, still the same problem after I refresh. If the tv shows have the metadata, it removes all the actor images. If I remove all the metadata from the file, all the actor images are restored. :woozy_face:

[image] Ric_Cypher: If I remove all the metadata from the file, all the actor images are restored I think I may have a clue on what’s going on here. I’ll look into this and get back to you.

When I think about it… it may be a general problem as everytime I go into a movie or TV show the page refreshes and sometimes I loose some actors images then or sometimes, gain one or two.

Yep, it’s what I suspected. What’s happening here is the episode files have embedded metadata for the actors but the data from the agent doesn’t so we end up saving these which overwrites the data for the show too (as the actor names match). The issue is that embedded metadata doesn’t have any thum…

Thanks, since I have started to remove all metadata from the files, the TV Shows and Movies are loading a lot faster and the images stay stable when I re-open a Movie etc. I appreciate all your help and hope that I have helped you solve problems that other people may have.

how did you remove the meta data, because as of right now my tv show actors have no images. Did that make the images come back? Right now for example Tina Fey shows up as TF

I have a Mac, so I used free free app called Subler ( https://subler.org ). It only does mp4 and m4v formats. You need one that does batch changing otherwise you have to do each one individually. I found this ( Subler Alternatives for Windows | AlternativeTo ) which are supposed to be Windows alternat…

New Plex TV Show agents

Plex Media Server Metadata & Adding Files

drzoidberg33 October 19, 2021, 3:31pm 62

Should be resolved in the latest beta: Plex Media Server - #466 by drzoidberg33

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New Plex TV Show agents

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