If this lets me attach a screenshot, you can clearly see plex is grabbing the information of a different torrent for the title of this movie, and it is messing up the metadata. This just started happening and the last two movies i downloaded do this, and just have a screengrab from the movie, instead of the movie poster. If i refresh metadata, the cover appears briefly, and then it goes back to this other torrent which I saw posted, but didn’t download, so I know that is where it is getting info from but the question is why?
Where are you getting your movies? Are you naming them according to the Plex naming requirements? Are you putting them in the proper folder structure according to the Plex requirements? If these are MP4s, are you removing all of the metadata? How are your movie agents configured - do you have local assets at the top of the list?
Class? Take your seats.
Correct Movie Name Shown Here:
Chokeslam (2016) <— Compliant Movie Name Format
A Movie Library
…Chokeslam (2016).mp4 <— compliant file name - works. Whatever that was in the picture - don’t work:
Compliant file name = Instant Match.
Torrent File Name = Epic Fail.
You don’t have file extensions enabled in Windows Explorer, but I’ll bet @kegobeer-plex a 12 pack of warm Wiedemann that it’s an MP4/M4V and buried in the Title Field of that un-renamed Torrent File is another un-renamed and quite bogus Title - neither of which is Compliant by any stretch of the imagination. How an AVI bogus title made it’s way into an MP4/M4V file is certainly some Mad Scientist’s experiment gone horribly wrong… that’s beside the point, actually, but do:
Visit your Agents - Move Local Media Assets to the bottom of every Agent list you can find, under every tab for Shows and Movies:
https://support.plex.tv/hc/en-us/articles/200241558-Agents
That will at least let you use an MP4/M4V file without having to strip the embedded metadata out of it.
Finally - you can’t put un-renamed Torrent Files in your Plexiverse. I’m sorry, you just can’t. I’m serious. Really.
FileBot can rename those puppies perfectly for Plex in seconds. Link in my signature.
Here endeth the lesson.
Class dismissed.
@kegobeer-plex , let’s burn one in the Teacher’s Lounge while we wait for those Weids to reach 30F. No can do warm Weids - as I’m sure you are already aware.
well, in a very nicely worded answer, thanx, well, sorta. I did check the movie agents but only after I checked the metadata for a “phantom” tag which did actually sound like that would’ve been the answer. that wasn’t the case, but local media assets was at the top of both movie agents, which I don’t recall doing, but maybe i did for some unknown reason (i know I did for music on purpose, so maybe I just got carried away). For the fun though, I included the tag info showing what surprisingly is nearly identical to the perfect title needed. Why there is even a tag though, I have no clue. so yes, the agent issue fixed it, but yes, it was an mp4, and yes it did have a tag, just didn’t have the info embedded in it that it was somehow getting. Neat trick to pick a movie i saw as a download option, but didn’t get.
Stubbornly hanging on to non-compliant file names will eventually provide more pain and suffering. Some users simply must battle the beast. Some look upon the fight like a game (Golf comes to mind), others have made it their life work foolishly thinking it’s a war they can actually win (it isn’t, but there you go).
Just sayin’.
re-naming it is far too easy (ok, in laziness, since only a couple movies behaved this way, i am not renaming) filebot is perfectly fine to do it, but then again, the naming convention isn’t rocket science either. now finding how plex came up with that name is the challenge. and one i won’t bother further with. i rarely rename files unless the downloads contain a bunch of crap about the uploaders upcoming wedding and the secondary audio track info along with a string of letters meaning nothing. figured i would ask since this one had me scratching my head. somewhere in a place that mp3tag can’t find must be an answer, but your solution was by far easier, and should have been set to the proper agent order in the first place. but anyway, long and short, thanx for the help and i might just start with renaming when i get a file again that plex doesn’t like, but we’ll see…side note, i bookmarked your guide for handbrake, i just got a blu ray drive for pc, so may need it for reference 
