i can't seem to get my metadata to download correctly?

i can’t seem to get my metadata to download correctly? worked fine for almost two years then all of sudden it stopped? i’m running current version on Seagate Personal Cloud

Please provide logs after scanning for a new file. Let me know what file it was.

here are logs and the two latest are A Cure for Wellness and The Ticket

also sometimes I get cover art but no info?

https://support.plex.tv/hc/en-us/articles/200220687-Naming-Series-Season-Based-TV-Shows

Wrong:
/shares/Public/Videos/TV/
…Ghost Whisperer/
…season 1/
…Episode 22 - The One.mp4

Right:
/shares/Public/Videos/TV/
…Ghost Whisperer/
…season 1/
… Ghost Whisperer - S01E22 - The One.mp4

https://support.plex.tv/hc/en-us/articles/200381023-Naming-Movie-files

Wrong:
/shares/Public/Videos/New/
…A.Cure.For.Wellness.mp4

Right:
/shares/Public/Videos/New/
…A Cure For Wellness (2016).mp4

Wrong:
/shares/Public/Videos/New/
…The.Ticket.mp4

Right:
/shares/Public/Videos/New/
…The Ticket (2017).mp4
Note: There seems to be some confusion at IMDB. The premier was 2016. TMDB lists 2016 and 2017 due to a couple of NR versions coming out later. Either one will work at TMDB, but only 2016 will work with Plex Movie.

You’re also using a lot of MP4 files. The embedded metadata in those things is probably just as bad as those file names, so…:

FileBot (link in my signature) can handle all this naming and structuring for you automatically or manually in seconds.

What FileBot can’t do is remove possible embedded metadata in the Title Field of MP4/M4V files. Plex will read this info and prefer it over a perfect file name/structure (you don’t have any of those yet), but you can combat that situation by moving Local Media Assets to the bottom of every agent list you can find. All tabs in TV Show and Movies here:
https://support.plex.tv/hc/en-us/articles/200241558-Agents
Just drag LMA to the bottom of the list and drop it. If you do have embedded metadata this will cure the issue, if you don’t it won’t matter. LMA will do what it has to from the bottom.

If renaming and refreshing doesn’t produce the expected result you should be made aware that renaming/restructuring is best performed OUTSIDE the library and you’ll need to write a new bundle for the item so The Plex Dance® was invented:

The Plex Dance®:

  1. remove show/movie from library
  2. update library
  3. empty trash
  4. clean bundles
    https://support.plex.tv/hc/en-us/articles/200392106-Library-Actions <— update library, empty trash, clean bundles
  5. bring names and structures into compliance
  6. replace corrected show/movie into library
  7. update library

All Steps. In Order. No Shortcuts.

Your logs indicate that these files have already been scanned, so it isn’t looking for new data. Please perform the Plex Dance (see my sig) on one of these movies then get me new logs.